Newlon Housing Trust
61.2% of Newlon Housing Trust tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Newlon Housing Trust tenants can swap homes with other social housing tenants through a mutual exchange, with Newlon Housing Trust's permission.
7,278 homes across 11 council areas, mostly in Hackney, Islington and Haringey. Registered social landlord no. L0006. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Newlon Housing Trust owns about 7,278 social homes across 11 council areas (2025/26).
The 10 areas with the most homes:
Our place guides in each council area: what it's like to live there.
- Hackney1,916 Hackney
- Islington1,576 Islington
- Haringey1,170 Haringey · Tottenham
- Tower Hamlets1,024 Tower Hamlets
- Camden625 Camden
- Enfield599 Enfield Town · Edmonton
- Waltham Forest289 Waltham Forest · Chingford · Walthamstow
- Redbridge67 Redbridge · Barkingside · Ilford
- Barking and Dagenham9 Barking and Dagenham · Dagenham
- Havering2 Havering · Hornchurch · Romford
All 11 council areas (1 more)
- Newham1 Newham
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £112 | £170 |
| 1 bed | £136 | £226 |
| 2 bed | £155 | £261 |
| 3 bed | £172 | £285 |
| 4 bed | £190 | £322 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Newlon Housing Trust tenants
No Newlon Housing Trust tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,213 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 292nd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: newlon.org.uk/residents/tsms/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Newlon Housing Trust had 25 complaint determinations. 59% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 29 decisions about Newlon Housing Trust in its searchable archive.
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Managing Relations (202309930)
Partial Maladministration Nov 2025
Decision Case ID 202309930 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident is a tenant of the landlord since 14 October 20
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ASB/Abuse/Nuisance (202322386)
Partial Maladministration May 2024
The complaint is about the resident\u2019s reports of: Repairs required to the property following a fire. Antisocial behaviour (ASB). The Ombudsman has also considered the landlord\u2019s complaint handling.
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Old Property Condition migrated-2025 (202216938)
Maladministration Feb 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of a leak and the resulting remedial works required to their home.
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Information and data management (202013332)
Maladministration Dec 2022
The complaint is about the landlord\u2019s: Response to the resident\u2019s reports of water ingress through their ceiling; Complaint handling. The Ombudsman has also considered the landlord\u2019s record keeping.
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Managing Relations (202006502)
Reasonable Redress Jun 2022
The complaint is about the landlord\u2019s response to the resident\u2019s reports about: a boiler leak at his property; redecoration works at his property; repair works to his door. The complaint is also about the landlord\u2019s complain
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Old Property Condition migrated-2025 (202125203)
Maladministration Jun 2022
The complaint is about the landlord\u2019s handling of the resident\u2019s reports about a leak in the property.
Source: the Housing Ombudsman decisions archive, checked 11 Oct 2026. To see every case, search the archive for "Newlon Housing Trust". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Newlon Housing Trust?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust