Yorkshire Housing Limited

66.3% of Yorkshire Housing tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Yorkshire Housing tenants can swap homes with other social housing tenants through a mutual exchange, with Yorkshire Housing's permission.

19,095 homes across 14 council areas, mostly in North Yorkshire, Bradford and Leeds. Registered social landlord no. L4521. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

Yorkshire Housing Limited owns about 19,095 social homes across 14 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 14 council areas (4 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£80£106
1 bed£93£115
2 bed£108£135
3 bed£119£151
4 bed£132£182

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C1 Consumer standards meets the consumer standards · Feb 2026
G1 Governance well governed · Feb 2026
V2 Financial viability financially viable but with risks to manage · Feb 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Yorkshire Housing Limited tenants

No Yorkshire Housing Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,435 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 242nd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 66.3% worse than the sector median of 71.8%
Satisfied with repairs 69.5% worse than the sector median of 73.6%
Satisfied with time taken for repairs 63.6% worse than the sector median of 69.5%
Home is well maintained 70% worse than the sector median of 71.9%
Home is safe 78.5% about the sector median (77.6%)
Landlord listens and acts 54.8% worse than the sector median of 61.6%
Kept informed 63.3% worse than the sector median of 72.0%
Treated fairly and with respect 73.5% worse than the sector median of 77.9%
Satisfied with complaints handling 34.6% about the sector median (35.5%)
Communal areas clean and well maintained 57.5% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 53.4% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 51.6% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: yorkshirehousing.co.uk/your-home/tenant-satisfaction-measures/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
69.2% Fire risk assessments completed worse than the sector median of 100.0%
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
72.3% Non-emergency repairs done on time worse than the sector median of 82.5%
87.8% Emergency repairs done on time worse than the sector median of 94.9%
82.8 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
97.5% Stage 1 complaints answered on time better than the sector median of 89.9
22.1 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
93.2% Stage 2 complaints answered on time better than the sector median of 88.9
93.1 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 20 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Yorkshire Housing Limited had 35 complaint determinations. 37% of findings went against the landlord (sector average 60%).

37%maladministration rate
better than the sector average of 60%
57orders made
£16,811compensation ordered

The Housing Ombudsman has published 28 decisions about Yorkshire Housing Limited in its searchable archive.

1severe maladministration
5maladministration
9partial maladministration
9no maladministration
  • Managing Relations (202201907) Maladministration Dec 2023

    The complaint is about: The landlord\u2019s handling of the resident\u2019s reports of a leak on the boiler and the installation of a new boiler. The landlord\u2019s handling of the resident\u2019s reports of other repairs. The landlord\u2

  • Financial (202126749) Partial Maladministration Nov 2023

    The complaint is about the landlord\u2019s: Administration of the resident\u2019s rent account and explanation for the arrears. Handling of the associated complaint.

  • Financial (202207417) No Maladministration Jul 2023

    This complaint is about \u00a0 the landlord\u2019s handling of a rent payment at the start of the tenancy.

  • Managing Relations (202117040) Partial Maladministration May 2023

    The complaint is about: The landlord\u2019s handling of repairs to the resident\u2019s heating system. The landlord\u2019s handling of repairs to the resident\u2019s bathroom window. The Ombudsman has also considered the landlord\u2019s co

  • Managing Relations (202116134) Severe Maladministration May 2023

    The complaint is about: The landlord\u2019s handling of reports of a leak, damp and mould relating to the resident\u2019s permanent and decant property. The landlord\u2019s handling of a decant. Complaint handling and the resident\u2019s re

  • Financial (202208530) Maladministration Apr 2023

    The complaint is regarding the landlord\u2019s response to the resident\u2019s queries about the rent category of the property and its handling of the rent and service charge increase process.

Source: the Housing Ombudsman decisions archive, checked 12 Oct 2026. To see every case, search the archive for "Yorkshire Housing Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Yorkshire Housing?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing. Yorkshire Housing's website has their application form and rules.

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