Bernicia Group
80.5% of Bernicia Group tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Bernicia Group tenants can swap homes with other social housing tenants through a mutual exchange, with Bernicia Group's permission.
14,015 homes across 12 council areas, mostly in Northumberland, County Durham and Sunderland. Registered social landlord no. 4868. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Bernicia Group owns about 14,015 social homes across 12 council areas (2025/26).
The 10 areas with the most homes:
Our place guides in each council area: what it's like to live there.
- Northumberland8,069 Ashington · Bedlington · Blyth · Cramlington · Hexham · Morpeth
- County Durham1,693 Durham · Bishop Auckland · Chester-le-Street · Consett · Crook · Newton Aycliffe · Peterlee · Seaham · Spennymoor · Stanley
- Sunderland1,213 Sunderland · Houghton-le-Spring · Washington
- North Tyneside1,020 Wallsend · Whitley Bay · North Shields
- Newcastle upon Tyne668 Newcastle upon Tyne
- Gateshead542 Gateshead · Blaydon · Birtley
- Hartlepool365 Hartlepool
- South Tyneside295 Hebburn · Jarrow · South Shields
- Darlington97 Darlington
- Redcar and Cleveland30 Redcar · Guisborough
All 12 council areas (2 more)
- Middlesbrough15 Middlesbrough
- Stockton-on-Tees8 Stockton-on-Tees · Billingham · Thornaby-on-Tees · Ingleby Barwick
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £78 | £95 |
| 1 bed | £86 | £104 |
| 2 bed | £97 | £126 |
| 3 bed | £106 | £141 |
| 4 bed | £117 | £156 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Bernicia Group tenants
No Bernicia Group tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,667 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 63rd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: bernicia.com/corporate/transparency-reports/performance-reports/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 60 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Bernicia Group had 6 complaint determinations. 56% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 10 decisions about Bernicia Group in its searchable archive.
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Housing Association (202402680)
Partial Maladministration Oct 2025
Decision Case ID 202402680 Decision type Investigation Landlord Bernicia Group Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background At the time of the complaint the resident was a tenant of the landl
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Housing Association (202422631)
Maladministration Aug 2025
The complaint is about the landlord's handling of the resident's reports of repairs to her front and back doors and windows.
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Housing Association (202420134)
Partial Maladministration May 2025
The complaint is about the landlord\u2019s response to the resident\u2019s concerns about: An unpleasant smell in the property. Having to move out of the property due to major works. The 2-week period given to move properties. This Servi
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Estate Management (202226172)
Partial Maladministration Jun 2024
The complaint is about the landlord\u2019s response to the resident\u2019s: Concerns about the safety of the boiler and gas pipework, including its handling of the installation of a gas meter at the property. Concerns that the property was
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ASB/Abuse/Nuisance (202219357)
Partial Maladministration Feb 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s: Concerns about the suitability of the allocated property; Reports of antisocial behaviour (ASB) and noise nuisance; Concerns about the conduct of the housing direct
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Old Property Condition migrated-2025 (202115061)
Reasonable Redress May 2022
The complaint is about the level of compensation offered by the landlord for its handling of repairs to the resident\u2019s storage heaters.
Source: the Housing Ombudsman decisions archive, checked 19 Oct 2026. To see every case, search the archive for "Bernicia Group". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Bernicia Group?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust