Havebury Homes
81.8% of Havebury Homes tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Havebury Homes tenants can swap homes with other social housing tenants through a mutual exchange, with Havebury Homes' permission.
8,032 homes across 10 council areas, mostly in West Suffolk, Mid Suffolk and Breckland. Registered social landlord no. LH4339. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Havebury Homes owns about 8,032 social homes across 10 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- West Suffolk6,549 Bury St Edmunds · Clare · Haverhill · Mildenhall · Newmarket
- Mid Suffolk530 Stowmarket
- Breckland213 Attleborough · Dereham · Swaffham · Thetford
- South Norfolk182 Diss · Wymondham
- East Suffolk179 Beccles · Felixstowe · Halesworth · Lowestoft · Southwold · Woodbridge
- Babergh149 Acton · Hadleigh · Sudbury
- East Cambridgeshire131 Ely
- Huntingdonshire67 Huntingdon · St Ives · St Neots
- South Cambridgeshire20 Cambourne
- Braintree12 Braintree · Coggeshall · Halstead · Witham
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £82 | £132 |
| 1 bed | £98 | £140 |
| 2 bed | £115 | £168 |
| 3 bed | £126 | £194 |
| 4 bed | £141 | £250 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Havebury Homes tenants
No Havebury Homes tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 592 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 50th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: havebury.com/our-2024-25-tenant-satisfaction-measures-performance/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 35 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Havebury Homes had 4 complaint determinations. 50% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 5 decisions about Havebury Homes in its searchable archive.
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ASB/Abuse/Nuisance (202504177)
Partial Maladministration Jun 2026
Decision Case ID 202504177 Decision type Investigation Landlord Havebury Homes Landlord type Housing Association Occupancy Leaseholder Date 23 June 2026 Background The leaseholder purchased the property in 2019 and lives in a ground-floor f
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Housing Association (202318928)
Partial Maladministration Mar 2026
Decision Case ID 202318928 Decision type Investigation Landlord Havebury Homes Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 March 2026 Background The resident lives in a flat in a purpose-built block. He
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Housing Association (202338047)
Partial Maladministration Mar 2026
Decision Case ID 202338047 Decision type Investigation Landlord Havebury Homes Landlord type Housing Association Occupancy Assured Tenancy Date 11 March 2026 Background The resident reported damp and mould issues to the landlord and then
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Housing Association (202304161)
Maladministration Apr 2025
The complaint is about how the landlord handled the granting of the resident\u2019s starter tenancy.
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Housing Association (202307558)
Partial Maladministration Aug 2024
The complaint is about: The landlord's handling of the resident's reports about damp and mould. The landlord's handling of the repair to the resident's shower. The landlord's response to the resident's reports about the conduct of a member
Source: the Housing Ombudsman decisions archive, checked 16 Oct 2026. To see every case, search the archive for "Havebury Homes". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Havebury Homes?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust