Hexagon Housing Association Limited
48.8% of Hexagon Housing Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Hexagon Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Hexagon Housing Association's permission.
4,318 homes across 8 council areas, mostly in Southwark, Lewisham and Greenwich. Registered social landlord no. L1538. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Hexagon Housing Association Limited owns about 4,318 social homes across 8 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Southwark1,518 Southwark · Peckham
- Lewisham1,379 Lewisham · Upper Sydenham
- Greenwich518 Greenwich · Thamesmead · Woolwich
- Bexley454 Bexley · Bexleyheath · Sidcup
- Croydon424 Croydon
- Swale10 Faversham · Sheerness · Sittingbourne
- Bromley10 Bromley · Biggin Hill · Orpington
- Lambeth5 Lambeth · Brixton · Streatham
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £106 | £161 |
| 1 bed | £125 | £212 |
| 2 bed | £145 | £249 |
| 3 bed | £164 | £259 |
| 4 bed | £183 | £297 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Hexagon Housing Association Limited tenants
No Hexagon Housing Association Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 572 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 342nd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: hexagon.org.uk/news2/publications/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Hexagon Housing Association Limited had 22 complaint determinations. 82% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 29 decisions about Hexagon Housing Association Limited in its searchable archive.
-
Housing Association (202337498)
Maladministration Dec 2025
Decision Case ID 202337498 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 11 December 2025 Background The resident is a leaseholder in a block of flats
-
Housing Association (202340127)
Partial Maladministration Oct 2025
The complaint is about the landlord\u2019s handling of: The resident\u2019s request for a key fob for the car park. The resident\u2019s request for a housing transfer. The resident\u2019s reports concerning a rodent infestation. The residen
-
Old Complaints Handling categories (202230605)
Partial Maladministration Mar 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of: Leaks, damp and mould in her home, together with the associated repairs. Antisocial behaviour (ASB) from her upstairs neighbour. The Service has also co
-
Estate Management (202230630)
Feb 2025
The complaint is about: The landlord\u2019s provision of ground maintenance and cleaning, for which the resident pays a service charge. The landlord\u2019s handling of the associated complaint.
-
Old Complaints Handling categories (202304248)
Partial Maladministration Feb 2025
The complaint is about the landlord\u2019s handling of: Repairs to the balcony. The resident\u2019s request for reasonable adjustments. The associated complaint.
-
Old Complaints Handling categories (202311582)
Maladministration Jan 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s:
Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "Hexagon Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Hexagon Housing Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust