Hexagon Housing Association Limited

4,298 homes across 8 council areas, mostly in Southwark, Lewisham and Greenwich. Registered social landlord no. L1538. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Hexagon Housing Association Limited owns about 4,298 social homes across 8 council areas (2024/25).

marks a place guide in that council area: what it's like to live there, rents and homes to swap.

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2024/25. Your own rent depends on the exact home.

Size	Social rent	Affordable rent
Bedsit	£104	£155
1 bed	£121	£204
2 bed	£141	£240
3 bed	£160	£251
4 bed	£178	£290

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Aug 2025

G2 Governance governed adequately, some improvements needed · Aug 2025

V2 Financial viability financially viable but with risks to manage · Aug 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Hexagon Housing Association Limited tenants

No Hexagon Housing Association Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 572 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 48.8% worse than the sector median of 71.8%

Satisfied with repairs 53.2% worse than the sector median of 73.6%

Satisfied with time taken for repairs 48.4% worse than the sector median of 69.5%

Home is well maintained 52.8% worse than the sector median of 71.9%

Home is safe 62.1% worse than the sector median of 77.6%

Landlord listens and acts 41.8% worse than the sector median of 61.6%

Kept informed 61.5% worse than the sector median of 72.0%

Treated fairly and with respect 61.4% worse than the sector median of 77.9%

Satisfied with complaints handling 20.8% worse than the sector median of 35.5%

Communal areas clean and well maintained 48.3% worse than the sector median of 66.7%

Positive contribution to the neighbourhood 47.3% worse than the sector median of 64.6%

Satisfied with handling of anti-social behaviour 48.6% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: hexagon.org.uk/news2/publications/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.7% Gas safety checks completed about the sector median (100.0%)

96.5% Fire risk assessments completed worse than the sector median of 100.0%

100% Asbestos surveys completed about the sector median (100.0%)

100% Legionella risk assessments completed about the sector median (100.0%)

95.6% Lift safety checks completed worse than the sector median of 100.0%

0.3% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)

88.6% Non-emergency repairs done on time better than the sector median of 82.5%

97.3% Emergency repairs done on time better than the sector median of 94.9%

104.1 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9

50.5% Stage 1 complaints answered on time worse than the sector median of 89.9

35.9 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4

25.9% Stage 2 complaints answered on time worse than the sector median of 88.9

22.7 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 20 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Hexagon Housing Association Limited had 22 complaint determinations. 82% of findings went against the landlord (sector average 60%).

82%maladministration rate
worse than the sector average of 60%

96orders made

9complaint handling failure orders

£20,302compensation ordered

The Housing Ombudsman has published 29 decisions about Hexagon Housing Association Limited in its searchable archive.

1severe maladministration

14maladministration

8partial maladministration

1no maladministration

Housing Association (202337498) Maladministration Dec 2025
Decision Case ID 202337498 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 11 December 2025 Background The resident is a leaseholder in a block of flats
Housing Association (202340127) Partial Maladministration Oct 2025
The complaint is about the landlord\u2019s handling of: The resident\u2019s request for a key fob for the car park. The resident\u2019s request for a housing transfer. The resident\u2019s reports concerning a rodent infestation. The residen
Old Complaints Handling categories (202230605) Partial Maladministration Mar 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of: Leaks, damp and mould in her home, together with the associated repairs. Antisocial behaviour (ASB) from her upstairs neighbour. The Service has also co
Estate Management (202230630) Feb 2025
The complaint is about: The landlord\u2019s provision of ground maintenance and cleaning, for which the resident pays a service charge. The landlord\u2019s handling of the associated complaint.
Old Complaints Handling categories (202304248) Partial Maladministration Feb 2025
The complaint is about the landlord\u2019s handling of: Repairs to the balcony. The resident\u2019s request for reasonable adjustments. The associated complaint.
Old Complaints Handling categories (202311582) Maladministration Jan 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s:

Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "Hexagon Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Hexagon Housing Association?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

Page last updated: 15 October 2026

Sources

Registration details: Regulator of Social Housing, register of providers of social housing.
Grades: Regulator of Social Housing, regulatory judgements and notices, published 27 August 2025.
Homes owned by council area and average rents: Regulator of Social Housing, Statistical Data Return 2024/25 (Open Government Licence).
Complaint performance: Housing Ombudsman, annual complaints review landlord tables 2025-26.
Tenant satisfaction, repairs, safety and complaints figures: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25, full data set. Sector medians are calculated across all landlords in that data set.
Complaint decisions: Housing Ombudsman decisions archive, checked 15 October 2026.