Orwell Housing Association Limited
69.2% of Orwell Housing Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Orwell Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Orwell Housing Association's permission.
4,164 homes across 12 council areas, mostly in East Suffolk, Ipswich and Babergh. Registered social landlord no. L0028. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Orwell Housing Association Limited owns about 4,164 social homes across 12 council areas (2025/26).
The 10 areas with the most homes:
Our place guides in each council area: what it's like to live there.
- East Suffolk1,516 Beccles · Felixstowe · Halesworth · Lowestoft · Southwold · Woodbridge
- Ipswich908 Ipswich
- Babergh507 Acton · Hadleigh · Sudbury
- Mid Suffolk401 Stowmarket
- Norwich262 Norwich
- Great Yarmouth243 Great Yarmouth · Gorleston-on-Sea
- West Suffolk155 Bury St Edmunds · Clare · Haverhill · Mildenhall · Newmarket
- South Norfolk67 Diss · Wymondham
- Breckland35 Attleborough · Dereham · Swaffham · Thetford
- Tendring34 Brightlingsea · Clacton-on-Sea · Frinton-on-Sea · Harwich · Manningtree
All 12 council areas (2 more)
- Colchester21 Colchester · West Mersea · Wivenhoe · Highwoods · West Bergholt
- Cambridge15 Cambridge
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £77 | £115 |
| 1 bed | £96 | £122 |
| 2 bed | £114 | £151 |
| 3 bed | £127 | £169 |
| 4 bed | £142 | £204 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Orwell Housing Association Limited tenants
No Orwell Housing Association Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 520 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 205th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: orwell-housing.co.uk/i-am-a-customer/get-involved/tenant-satisfaction-measures/tenant-satisfaction-measures-20242025/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 260 6
Housing Ombudsman decisions
The Housing Ombudsman has published 4 decisions about Orwell Housing Association Limited in its searchable archive.
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Housing Association (202335784)
Partial Maladministration Mar 2025
The complaint is about the: The landlord\u2019s handling of repairs to the windows. The landlord\u2019s handling of repairs to the shed roof. The Ombudsman has also considered the landlord\u2019s record keeping.
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Housing Association (202326522)
Partial Maladministration Jan 2025
The complaint is about: The landlord\u2019s handling of the resident\u2019s reports of damp and mould and his request for an extractor fan in the bathroom. The landlord\u2019s response to the resident\u2019s reports of damaged possessions c
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ASB/Abuse/Nuisance (202112944)
Dec 2023
The complaint is about: The landlord\u2019s handling of the resident\u2019s reports of antisocial behaviour (ASB). The landlord\u2019s handling of the resident\u2019s complaint.
-
Estate Management (202120347)
No Maladministration
The complaint is about: The landlord\u2019s decision to include the cost of decontaminating bins within the service charge; The landlord not providing individual bins to residents; and The landlord\u2019s refusal to install CCTV.
Source: the Housing Ombudsman decisions archive, checked 11 Oct 2026. To see every case, search the archive for "Orwell Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Orwell Housing Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust