Prima Housing Group Limited
77.6% of Prima Housing Group tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Prima Housing Group tenants can swap homes with other social housing tenants through a mutual exchange, with Prima Housing Group's permission.
2,609 homes across 5 council areas, mostly in Wirral, Liverpool and Sefton. Registered social landlord no. L1001. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Prima Housing Group Limited owns about 2,609 social homes across 5 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Wirral1,098 Bebington · Birkenhead · Heswall · Hoylake · Wallasey
- Liverpool848 Liverpool
- Sefton576 Bootle · Crosby · Formby · Maghull · Southport
- Knowsley61 Knowsley · Kirkby · Prescot · Halewood · Huyton
- Wigan26 Wigan · Ashton-in-Makerfield · Atherton · Golborne · Hindley · Leigh · Tyldesley
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £82 | - |
| 1 bed | £93 | £117 |
| 2 bed | £103 | £131 |
| 3 bed | £115 | £145 |
| 4 bed | £125 | £167 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Prima Housing Group Limited tenants
No Prima Housing Group Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 492 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 104th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: primagroup.org/tenant-satisfaction-measures.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 40 24
Housing Ombudsman decisions
The Housing Ombudsman has published 4 decisions about Prima Housing Group Limited in its searchable archive.
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Housing Association (202510220)
Partial Maladministration Jan 2026
Decision Case ID 202510220 Decision type Investigation Landlord Prima Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 January 2026 Background The property is a ground floor flat within a 3-storey
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Old Complaints Handling categories (202313473)
Partial Maladministration Oct 2024
REPORT COMPLAINT 202313473 Prima Housing Group Limited 28 October 2024 Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This i
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Managing Relations (202300773)
Partial Maladministration Sep 2024
The complaint is about the landlord\u2019s response to the resident\u2019s requests for: A replacement kitchen. A replacement bathroom. The Ombudsman has also considered the associated complaint handling.
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Managing Relations (202208297)
No Maladministration Feb 2023
The resident has complained about: The landlord\u2019s response to his concerns regarding the energy efficiency of his home. The landlord\u2019s handling of communications in relation to his reports.
Source: the Housing Ombudsman decisions archive, checked 11 Oct 2026. To see every case, search the archive for "Prima Housing Group Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Prima Housing Group?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust