Southway Housing Trust (Manchester) Limited
70.5% of Southway Housing Trust (Manchester) tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Southway Housing Trust (Manchester) tenants can swap homes with other social housing tenants through a mutual exchange, with Southway Housing Trust (Manchester)'s permission.
6,469 homes across 5 council areas, mostly in Manchester, Trafford and Cheshire East. Registered social landlord no. L4507. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Southway Housing Trust (Manchester) Limited owns about 6,469 social homes across 5 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Manchester6,016 Manchester · Withington
- Trafford186 Altrincham · Partington · Sale · Stretford · Urmston
- Cheshire East122 Bollington · Congleton · Crewe · Knutsford · Macclesfield · Nantwich · Sandbach · Wilmslow
- Tameside95 Ashton-under-Lyne · Denton · Droylsden · Dukinfield · Hyde · Mossley · Stalybridge
- Salford50 Salford · Eccles · Irlam · Swinton · Walkden
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £85 | £132 |
| 1 bed | £90 | £131 |
| 2 bed | £100 | £147 |
| 3 bed | £112 | £155 |
| 4 bed | £124 | £186 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Southway Housing Trust (Manchester) Limited tenants
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What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,266 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 192nd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Southway Housing Trust (Manchester) Limited had 7 complaint determinations. 65% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 22 decisions about Southway Housing Trust (Manchester) Limited in its searchable archive.
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Housing Association (202429505)
Maladministration Aug 2025
The complaint is about the landlord\u2019s handling of: The resident\u2019s reports of a leak in the cellar. The associated complaint. We have also investigated the landlord\u2019s record keeping.
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Housing Association (202306190)
Maladministration Mar 2025
The complaint is about the landlord\u2019s response to the resident\u2019s reports of defects with his new build property. The Ombudsman has also considered the landlord\u2019s complaint handling.
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ASB/Abuse/Nuisance (202125549)
Maladministration Dec 2024
The complaint is about the landlord\u2019s response to: Reports of antisocial behaviour by the resident\u2019s neighbour. Concerns about the conduct of the resident\u2019s son. The Ombudsman has also considered the landlord\u2019s complain
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Old Property Condition migrated-2025 (202306857)
Maladministration Nov 2024
The resident\u2019s complaint is about the landlord\u2019s response to her requests for repairs to her front gate and fencing. The resident also complained about the landlord\u2019s handling of her requests for repairs to the WC, hallway,
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Managing Relations (202305843)
Partial Maladministration Oct 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s Right to Buy application. This report also looks at the landlord\u2019s handling of the resident\u2019s complaint.
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Estate Management (202210234)
Maladministration Aug 2024
The complaint is about the landlord\u2019s response to the resident\u2019s concerns about rights of access over shared pathways and the associated reports of antisocial behaviour by her neighbour. The Ombudsman has also considered the landl
Source: the Housing Ombudsman decisions archive, checked 13 Oct 2026. To see every case, search the archive for "Southway Housing Trust (Manchester) Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Southway Housing Trust (Manchester)?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
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Home to swap: 3-bed house in York. Looking to move to Reigate.
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