Nehemiah United Churches Housing Association Limited

77.7% of Nehemiah United Churches Housing Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Nehemiah United Churches Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Nehemiah United Churches Housing Association's permission.

1,222 homes across 6 council areas, mostly in Birmingham, Wolverhampton and Sandwell. Registered social landlord no. L3833. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

Nehemiah United Churches Housing Association Limited owns about 1,222 social homes across 6 council areas (2025/26).

Our place guides in each council area: what it's like to live there.

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£87£152
1 bed£99£125
2 bed£114£147
3 bed£126£165
4 bed£140£190

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Jul 2025
G1 Governance well governed · Jul 2025
V2 Financial viability financially viable but with risks to manage · Jul 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Nehemiah United Churches Housing Association Limited tenants

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 399 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 102nd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 77.7% better than the sector median of 71.8%
Satisfied with repairs 79.1% better than the sector median of 73.6%
Satisfied with time taken for repairs 73.3% better than the sector median of 69.5%
Home is well maintained 78.6% better than the sector median of 71.9%
Home is safe 82.3% better than the sector median of 77.6%
Landlord listens and acts 72.1% better than the sector median of 61.6%
Kept informed 85.3% better than the sector median of 72.0%
Treated fairly and with respect 87.5% better than the sector median of 77.9%
Satisfied with complaints handling 40.7% better than the sector median of 35.5%
Communal areas clean and well maintained 74.1% better than the sector median of 66.7%
Positive contribution to the neighbourhood 71% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 69.6% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: nehemiah.co.uk/about-us/tenant-satisfaction-measures.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
93.5% Non-emergency repairs done on time better than the sector median of 82.5%
88.2% Emergency repairs done on time worse than the sector median of 94.9%
30.1 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
86.5% Stage 1 complaints answered on time worse than the sector median of 89.9
5.7 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
57.1% Stage 2 complaints answered on time worse than the sector median of 88.9
29.2 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 14 48

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Nehemiah United Churches Housing Association Limited had 3 complaint determinations. 71% of findings went against the landlord (sector average 60%).

71%maladministration rate
worse than the sector average of 60%
9orders made
£1,200compensation ordered

The Housing Ombudsman has published 2 decisions about Nehemiah United Churches Housing Association Limited in its searchable archive.

1partial maladministration
  • ASB/Abuse/Nuisance (202222439) Partial Maladministration Sep 2023

    This complaint is about the landlord\u2019s handling of: The resident\u2019s reports of anti-social behaviour (ASB) from a neighbour. The associated complaint.

  • Financial (202011019) Outside Jurisdiction Oct 2021

    The landlord\u2019s administration of the resident\u2019s service charge account. The landlord\u2019s response to the resident\u2019s concerns about the reasonableness and legitimacy of service charges.

Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "Nehemiah United Churches Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Nehemiah United Churches Housing Association?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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