Watford Community Housing Trust
71.6% of Watford Community Housing Trust tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), about the same as the England median of 71.8%. Watford Community Housing Trust tenants can swap homes with other social housing tenants through a mutual exchange, with Watford Community Housing Trust's permission.
6,512 homes across 8 council areas, mostly in Watford, Three Rivers and Dacorum. Registered social landlord no. L4495. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Watford Community Housing Trust owns about 6,512 social homes across 8 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Watford4,927 Watford
- Three Rivers585 Chorleywood · Rickmansworth · Abbots Langley
- Dacorum443 Berkhamsted · Hemel Hempstead · Tring
- St Albans203 St Albans · Harpenden
- Hertsmere171 Borehamwood · Bushey · Potters Bar · Radlett
- Barnet141 Barnet · Colindale · Edgware · Hendon
- Welwyn Hatfield37 Hatfield · Welwyn Garden City
- Ealing5 Ealing · Southall
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £111 | £123 |
| 1 bed | £126 | £201 |
| 2 bed | £144 | £252 |
| 3 bed | £160 | £312 |
| 4 bed | £178 | £347 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Watford Community Housing Trust tenants
No Watford Community Housing Trust tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Rent from Watford Community Housing Trust? Rate and review them
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 619 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 180th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: wcht.org.uk/TSMresults.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Watford Community Housing Trust had 6 complaint determinations. 67% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 20 decisions about Watford Community Housing Trust in its searchable archive.
-
Housing Association (202345521)
Reasonable Redress Apr 2026
Decision Case ID 202345521 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background After the resident moved into the property, several
-
Housing Association (202538720)
Maladministration Mar 2026
Decision Case ID 202538720 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background The resident lives in a sheltered bedsit. The bedsit
-
Housing Association (202530619)
Partial Maladministration Mar 2026
The landlord accepted that it did not log the resident\u2019s initial complaint. This was a failure in its complaint handling, which the landlord did not acknowledge during the complaint process.
-
Housing Association (202425946)
Partial Maladministration Mar 2026
Decision Case ID 202425946 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 20 March 2026 Background The resident is a shared owner occupier. She purchased her pro
-
Housing Association (202414348)
Partial Maladministration Dec 2025
Decision Case ID 202414348 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 22 December 2025 Background The property is a flat in a newly built block. The re
-
Managing Relations (202432882)
Partial Maladministration Dec 2025
Decision Case ID 202432882 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident lives in the top floor flat with her c
Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "Watford Community Housing Trust". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Watford Community Housing Trust?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust