Eastlight Community Homes Limited
72.7% of Eastlight Community Homes tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), about the same as the England median of 71.8%. Eastlight Community Homes tenants can swap homes with other social housing tenants through a mutual exchange, with Eastlight Community Homes' permission.
14,244 homes across 13 council areas, mostly in Braintree, Colchester and Tendring. Registered social landlord no. L4499. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Eastlight Community Homes Limited owns about 14,244 social homes across 13 council areas (2025/26).
The 10 areas with the most homes:
Our place guides in each council area: what it's like to live there.
- Braintree8,851 Braintree · Coggeshall · Halstead · Witham
- Colchester1,868 Colchester · West Mersea · Wivenhoe · Highwoods · West Bergholt
- Tendring859 Brightlingsea · Clacton-on-Sea · Frinton-on-Sea · Harwich · Manningtree
- Maldon582 Maldon · Burnham-on-Crouch
- Uttlesford456 Great Dunmow · Saffron Walden
- Babergh433 Acton · Hadleigh · Sudbury
- Chelmsford280 Chelmsford · South Woodham Ferrers
- Ipswich262 Ipswich
- East Suffolk230 Beccles · Felixstowe · Halesworth · Lowestoft · Southwold · Woodbridge
- Mid Suffolk213 Stowmarket
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £82 | £135 |
| 1 bed | £104 | £149 |
| 2 bed | £122 | £186 |
| 3 bed | £134 | £227 |
| 4 bed | £155 | £281 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Eastlight Community Homes Limited tenants
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,092 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 170th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: eastlighthomes.co.uk/about-us/corporate-publications/tenant-satisfaction-measures/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 64 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Eastlight Community Homes Limited had 9 complaint determinations. 61% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 18 decisions about Eastlight Community Homes Limited in its searchable archive.
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Housing Association (202537579)
Partial Maladministration Mar 2026
Decision Case ID 202537579 Decision type Investigation Landlord Eastlight Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident lives with her young daughter in a se
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Housing Association (202406063)
Maladministration Jan 2026
Decision Case ID 202406063 Decision type Investigation Landlord Eastlight Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident is being represented by her father
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Housing Association (202232142)
Partial Maladministration Sep 2025
This complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of damp and mould in his property. Reports of damage to his personal belongings. Request for rehousing.
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Housing Association (202221657)
Reasonable Redress Jan 2025
The resident\u2019s complaint is about the landlord\u2019s handling of damp and mould, boiler repairs, and its response to her associated complaint.
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Old Complaints Handling categories (202334050)
Partial Maladministration Dec 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of antisocial behaviour (ASB) from a neighbour. Request to move. Associated complaint.
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Old Complaints Handling categories (202311363)
Maladministration Nov 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s report of the ceiling collapsing. The landlord\u2019s complaint handling has also been considered.
Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "Eastlight Community Homes Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Eastlight Community Homes?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.