Guinness Housing Association Limited
Guinness Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Guinness Housing Association's permission.
546 homes across 6 council areas, mostly in Bristol, City of, Bath and North East Somerset and South Gloucestershire. Registered social landlord no. L2441. On this page: how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Guinness Housing Association Limited owns about 546 social homes across 6 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Bristol, City of203 Bristol
- Bath and North East Somerset143 Bath · Keynsham · Midsomer Norton · Radstock
- South Gloucestershire84 Bradley Stoke · Chipping Sodbury · Filton · Thornbury · Yate · Kingswood
- Wiltshire64 Salisbury · Amesbury · Bradford-on-Avon · Calne · Chippenham · Corsham · Devizes · Marlborough · Melksham · Trowbridge · Warminster · Westbury
- Somerset44 Wells · Axbridge · Bridgwater · Burnham-on-Sea · Chard · Frome · Glastonbury · Minehead · Shepton Mallet · Street · Taunton · Yeovil
- Gloucester8 Gloucester
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £90 | £132 |
| 1 bed | £108 | £155 |
| 2 bed | £126 | £183 |
| 3 bed | £139 | £208 |
| 4 bed | £160 | £250 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V). Guinness Housing Association Limited is covered by the judgement on Guinness Partnership Limited (The).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Guinness Housing Association Limited tenants
No Guinness Housing Association Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
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Housing Ombudsman decisions
The Housing Ombudsman has published 5 decisions about Guinness Housing Association Limited in its searchable archive.
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ASB/Abuse/Nuisance (202205434)
Partial Maladministration Jul 2023
The complaint was about the landlord\u2019s response to: The resident\u2019s reports of damp and mould. The resident\u2019s reports of antisocial behaviour (ASB). The resident\u2019s reports of fly tipping. The resident\u2019s concerns abou
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Managing Relations (202221498)
No Maladministration May 2023
The complaint concerns: The landlord\u2019s decision not to replace the bathroom and the kitchen in the resident\u2019s property. The associated formal complaint into this matter.
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ASB/Abuse/Nuisance (202113524)
Partial Maladministration
The complaint is about the landlord\u2019s response to: Reports of refuse and fly tipping. The storage of the resident\u2019s bike.
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Managing Relations (202102203)
Maladministration
The complaint is about the landlord\u2019s: response to the resident\u2019s reports about garden drainage issues. complaint handling.
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Managing Relations (202122779)
Maladministration
The complaint is about the landlord\u2019s response to reports of water ingress, damp and outstanding repairs at the property. The Ombudsman has also considered the landlord\u2019s: record keeping, and; complaint handling.
Source: the Housing Ombudsman decisions archive, checked 24 Oct 2026. To see every case, search the archive for "Guinness Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
How to check Guinness Housing Association's reputation
There are no published tenant satisfaction scores for Guinness Housing Association. Landlords with fewer than 1,000 homes must still measure tenant satisfaction and share the results with their own tenants, but they don't have to send them to the regulator, so no national figures exist. With about 546 homes, Guinness Housing Association is in that group.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Housing Ombudsman's decisions for "Guinness Housing Association Limited" in the decisions archive. No results is common for small landlords and usually a good sign.
- Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
- Look at the area too. Most of their homes are in Bristol, City of: see our Bristol guide for what it's like to live there.
Swapping with a tenant of Guinness Housing Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
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