Pinnacle Affordable Homes Ltd
Pinnacle Affordable Homes tenants can swap homes with other social housing tenants through a mutual exchange, with Pinnacle Affordable Homes' permission.
456 homes across 12 council areas, mostly in Croydon, Bromley and Bexley. Registered social landlord no. 4699. On this page: how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Pinnacle Affordable Homes Ltd owns about 456 social homes across 12 council areas (2025/26).
The 10 areas with the most homes:
Our place guides in each council area: what it's like to live there.
- Croydon163 Croydon
- Bromley137 Bromley · Biggin Hill · Orpington
- Bexley55 Bexley · Bexleyheath · Sidcup
- Greenwich35 Greenwich · Thamesmead · Woolwich
- Tandridge19 Caterham · Oxted · Warlingham
- Lewisham17 Lewisham · Upper Sydenham
- Crawley13 Crawley
- Reigate and Banstead7 Banstead · Reigate · Horley · Redhill
- Sutton7 Sutton
- Southwark1 Southwark · Peckham
All 12 council areas (2 more)
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £105 | £170 |
| 1 bed | £122 | £197 |
| 2 bed | £143 | £234 |
| 3 bed | £164 | £260 |
| 4 bed | £183 | £290 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V). Pinnacle Affordable Homes Ltd is covered by the judgement on Hyde Housing Association Limited.
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Pinnacle Affordable Homes Ltd tenants
No Pinnacle Affordable Homes Ltd tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Pinnacle Affordable Homes Ltd had 4 complaint determinations. 83% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
You can search the Housing Ombudsman decisions archive for "Pinnacle Affordable Homes Ltd" to see published complaints about this landlord.
How to check Pinnacle Affordable Homes' reputation
There are no published tenant satisfaction scores for Pinnacle Affordable Homes. Landlords with fewer than 1,000 homes must still measure tenant satisfaction and share the results with their own tenants, but they don't have to send them to the regulator, so no national figures exist. With about 456 homes, Pinnacle Affordable Homes is in that group.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Housing Ombudsman's decisions for "Pinnacle Affordable Homes Ltd" in the decisions archive. No results is common for small landlords and usually a good sign.
- Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
- Look at the area too. Most of their homes are in Croydon: see our Croydon guide for what it's like to live there.
Swapping with a tenant of Pinnacle Affordable Homes?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust