MutualHomeExchange.co.uk
Get started

Nottingham Community Housing Association Limited

78.2% of Nottingham Community Housing Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Nottingham Community Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Nottingham Community Housing Association's permission.

10,825 homes across 32 council areas, mostly in Nottingham, Newark and Sherwood and Charnwood. Registered social landlord no. 4817. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

List your home

Size, areas and typical rents

Nottingham Community Housing Association Limited owns about 10,825 social homes across 32 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 32 council areas (22 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£82£106
1 bed£95£118
2 bed£112£141
3 bed£121£161
4 bed£136£195

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C1 Consumer standards meets the consumer standards · Jul 2024
G1 Governance well governed · Jan 2026
V1 Financial viability financially strong · Jan 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Nottingham Community Housing Association Limited tenants

No Nottingham Community Housing Association Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

No tenant ratings yet.

Rent from Nottingham Community Housing Association? Rate and review them

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 600 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 95th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 78.2% better than the sector median of 71.8%
Satisfied with repairs 80.1% better than the sector median of 73.6%
Satisfied with time taken for repairs 73.2% better than the sector median of 69.5%
Home is well maintained 80.7% better than the sector median of 71.9%
Home is safe 86.2% better than the sector median of 77.6%
Landlord listens and acts 74.5% better than the sector median of 61.6%
Kept informed 83.3% better than the sector median of 72.0%
Treated fairly and with respect 86% better than the sector median of 77.9%
Satisfied with complaints handling 46.1% better than the sector median of 35.5%
Communal areas clean and well maintained 74.8% better than the sector median of 66.7%
Positive contribution to the neighbourhood 75.4% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 77.1% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: ncha.org.uk/about-ncha/our-performance/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.9% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
72.2% Non-emergency repairs done on time worse than the sector median of 82.5%
75% Emergency repairs done on time worse than the sector median of 94.9%
76.8 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
98.7% Stage 1 complaints answered on time better than the sector median of 89.9
9.4 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
88.5% Stage 2 complaints answered on time about the sector median (88.9%)
59.1 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 20 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Nottingham Community Housing Association Limited had 11 complaint determinations. 52% of findings went against the landlord (sector average 60%).

52%maladministration rate
better than the sector average of 60%
25orders made
£21,190compensation ordered

The Housing Ombudsman has published 18 decisions about Nottingham Community Housing Association Limited in its searchable archive.

3maladministration
9partial maladministration
4no maladministration
  • Housing Association (202345805) Maladministration Mar 2026

      Decision Case ID 202345805 Decision type Investigation Landlord Nottingham Community Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026   Background The resident has physical and men

  • Managing Relations (202400921) No Maladministration Mar 2026

    Decision Case ID 202400921 Decision type Investigation Landlord Nottingham Community Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 March 2026 Background The residents have been a tenant of th

  • Housing Association (202327491) Maladministration Mar 2025

    The complaint is about: The landlord\u2019s response to the resident\u2019s concerns about her hallway being narrow. The landlord\u2019s handling of the resident\u2019s transfer application and its associated communication. We will also co

  • ASB/Abuse/Nuisance (202321189) Partial Maladministration Feb 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of antisocial behaviour (ASB) and noise. Request for a transfer and concerns about the landlord\u2019s failure to consider his vulnerabilities.

  • Financial (202315244) Partial Maladministration Feb 2025

    The complaint is about: An increase in the resident\u2019s service charge. The landlord\u2019s response to the resident\u2019s report of a fault with the communal lighting in her block.

  • Old Property Condition migrated-2025 (202221893) No Maladministration Apr 2024

    The complaint is about the landlord\u2019s response to the resident\u2019s reports of a leak.

Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "Nottingham Community Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Nottingham Community Housing Association?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

Latest From @HomeExchangeGB

MutualHomeExchange.co.uk Listing live

Home to swap: 3-bed house in York. Looking to move to Reigate.

#York #Reigate #RavenHousingTrust

View on X View Home
MutualHomeExchange.co.uk Listing live

Home to swap: 3-bed house in Lincoln. Looking to move to Grimsby.

#Lincoln #Grimsby #LincolnshireHousingPartnership

View on X View Home
MutualHomeExchange.co.uk Active this month

Still looking to swap: 2-bed house in Bury. Looking to move to Shetland, Orkney and more.

#Bury #Shetland #CouncilHouseSwap

View on X View Home

Follow @HomeExchangeGB for new homes

Page last updated:

Sources

Our editorial standards · Review policy · Report a mistake