Raven Housing Trust Limited
84.0% of Raven Housing Trust tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Raven Housing Trust tenants can swap homes with other social housing tenants through a mutual exchange, with Raven Housing Trust's permission.
6,278 homes across 11 council areas, mostly in Reigate and Banstead, Mid Sussex and Crawley. Registered social landlord no. L4334. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Raven Housing Trust Limited owns about 6,278 social homes across 11 council areas (2025/26).
The 10 areas with the most homes:
Our place guides in each council area: what it's like to live there.
- Reigate and Banstead5,083 Banstead · Reigate · Horley · Redhill
- Mid Sussex554 Burgess Hill · Cuckfield · East Grinstead · Haywards Heath
- Crawley221 Crawley
- Horsham158 Horsham · Steyning · Billingshurst · Pulborough · Storrington
- Tandridge113 Caterham · Oxted · Warlingham
- Epsom and Ewell46 Epsom · Ewell
- Mole Valley41 Dorking · Leatherhead
- Lewes21 Lewes · Newhaven · Peacehaven · Seaford
- Woking21 Woking
- Tunbridge Wells12 Royal Tunbridge Wells · Southborough · Cranbrook
All 11 council areas (1 more)
- Sutton8 Sutton
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £115 | £174 |
| 1 bed | £124 | £168 |
| 2 bed | £145 | £209 |
| 3 bed | £165 | £270 |
| 4 bed | £181 | £371 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Raven Housing Trust Limited tenants
No Raven Housing Trust Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,200 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 36th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: ravenht.org.uk/how-are-we-doing/our-performance/tenant-satisfaction-measures/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 28 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Raven Housing Trust Limited had 10 complaint determinations. 65% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 23 decisions about Raven Housing Trust Limited in its searchable archive.
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Housing Association (202533194)
Maladministration Jun 2026
Decision Case ID 202533194 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 June 2026 Background The resident complained about the landlord\u201
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Housing Association (202505393)
Partial Maladministration May 2026
Decision Case ID 202505393 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Secure Tenancy Date 18 May 2026 Background The resident lives at the property with her adult daughter,
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Housing Association (202504184)
Partial Maladministration Mar 2026
Decision Case ID 202504184 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Shared Ownership Date 31 March 2026 Background A 12-month defect liability period for the property e
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Housing Association (202440957)
Partial Maladministration Mar 2026
Decision Case ID 202440957 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 March 2026 Background The resident reported that repairs were needed to her ba
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Managing Relations (202423079)
Maladministration Feb 2026
Decision Case ID 202423079 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 February 2026 Background The resident lives with his daughter in a gro
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Housing Association (202330231)
Maladministration Jan 2026
Decision Case ID 202330231 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a 2-bedroom flat on the ground
Source: the Housing Ombudsman decisions archive, checked 16 Oct 2026. To see every case, search the archive for "Raven Housing Trust Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Raven Housing Trust?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.