West Kent Housing Association
74.5% of West Kent Housing Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. West Kent Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with West Kent Housing Association's permission.
8,589 homes across 12 council areas, mostly in Sevenoaks, Ashford and Medway. Registered social landlord no. LH3827. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
West Kent Housing Association owns about 8,589 social homes across 12 council areas (2025/26).
The 10 areas with the most homes:
Our place guides in each council area: what it's like to live there.
- Sevenoaks5,769 Sevenoaks · Edenbridge · Swanley · Westerham
- Ashford598 Ashford · Tenterden
- Medway543 Chatham · Gillingham · Rochester · Strood
- Maidstone539 Maidstone · Staplehurst
- Swale254 Faversham · Sheerness · Sittingbourne
- Dartford175 Dartford · Swanscombe
- Tonbridge and Malling172 Tonbridge · Snodland · Larkfield
- Dover169 Dover · Deal
- Tunbridge Wells127 Royal Tunbridge Wells · Southborough · Cranbrook
- Thanet107 Broadstairs · Margate · Ramsgate
All 12 council areas (2 more)
- Gravesham93 Gravesend · Northfleet
- Canterbury43 Canterbury · Herne Bay · Whitstable
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £89 | £98 |
| 1 bed | £112 | £162 |
| 2 bed | £131 | £208 |
| 3 bed | £145 | £233 |
| 4 bed | £162 | £308 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from West Kent Housing Association tenants
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Tenant Ratings On Mutual Home Exchange
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What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,047 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 147th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: westkent.org/tsms.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 15 36
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, West Kent Housing Association had 23 complaint determinations. 47% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 30 decisions about West Kent Housing Association in its searchable archive (showing the most recent 30).
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Housing Association (202420405)
Partial Maladministration May 2025
The complaint is about the landlord\u2019s handling of: Issues with the wet room flooring. Issues with the tiling behind the toilet cistern. Issues with the shower curtain. Additional repairs to the remainder of the resident\u2019s property
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Housing Association (202400774)
Partial Maladministration May 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of damp and mould. Reports about her kitchen ceiling. Requests to move. Complaint.
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Housing Association (202340274)
Partial Maladministration Apr 2025
The complaint is about the landlord\u2019s handling of: The resident\u2019s request for repair to the steps and the handrail at the front of the property. The replacement of the resident\u2019s front door. The associated complaint.
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Old Complaints Handling categories (202320441)
Partial Maladministration Mar 2025
The complaint is about the landlord\u2019s: Response to the resident\u2019s concerns about pigeon spikes. Response to the resident\u2019s concerns about the carpark gate. Complaint handling.
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Housing Association (202320196)
Maladministration Mar 2025
The complaint is about the landlord\u2019s handling of grounds maintenance work being charged for through service charges.
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Old Property Condition categories (202317695)
No Maladministration Feb 2025
The resident\u2019s complaint is about the landlord\u2019s handling of a leak.
Source: the Housing Ombudsman decisions archive, checked 16 Oct 2026. To see every case, search the archive for "West Kent Housing Association". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of West Kent Housing Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
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