Calico Homes Limited
74.4% of Calico Homes tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Calico Homes tenants can swap homes with other social housing tenants through a mutual exchange, with Calico Homes' permission.
5,481 homes across 10 council areas, mostly in Burnley, Pendle and Rossendale. Registered social landlord no. L4254. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Calico Homes Limited owns about 5,481 social homes across 10 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Burnley5,090 Burnley · Padiham
- Pendle128 Barnoldswick · Brierfield · Colne · Nelson
- Rossendale121 Bacup · Haslingden · Rawtenstall · Whitworth
- Ribble Valley33 Clitheroe
- Lancaster24 Lancaster · Morecambe
- West Lancashire24 Ormskirk · Skelmersdale
- Manchester21 Manchester · Withington
- Bury18 Bury · Radcliffe · Ramsbottom · Whitefield · Prestwich
- Hyndburn14 Accrington · Church · Clayton-le-Moors · Great Harwood
- Preston8 Preston
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £72 | £115 |
| 1 bed | £86 | £112 |
| 2 bed | £101 | £120 |
| 3 bed | £112 | £136 |
| 4 bed | £121 | £147 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Calico Homes Limited tenants
No Calico Homes Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 860 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 150th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 130 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Calico Homes Limited had 2 complaint determinations. 38% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 4 decisions about Calico Homes Limited in its searchable archive.
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Managing Relations (202212335)
No Maladministration Jan 2024
The complaint is about: The landlord\u2019s handling of, and communication about resident\u2019s reports of substandard works to his garden. The resident\u2019s reports of discrimination.
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Housing Association (202009798)
Maladministration Dec 2021
The complaint is about the landlord\u2019s response to the resident\u2019s reports about the rent arrears that accrued whilst in occupation at the property.\u00a0\u00a0
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Housing Association (202323515)
Partial Maladministration
The complaint is about the landlord\u2019s response to the resident\u2019s: Reports about the condition of the property on moving in. Reports of bad language by a call handler during a telephone call. Support needs while he was a resident.
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Housing Association (202223644)
Reasonable Redress
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of water ingress and mould. We have also considered the landlord\u2019s complaint handling.
Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "Calico Homes Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Calico Homes?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust