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Calico Homes Limited

5,408 homes across 10 council areas, mostly in Burnley, Pendle and Rossendale. Registered social landlord no. L4254. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Calico Homes Limited owns about 5,408 social homes across 10 council areas (2024/25).

marks a place guide in that council area: what it's like to live there, rents and homes to swap.

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2024/25. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£70£112
1 bed£84£108
2 bed£98£116
3 bed£109£131
4 bed£118£141

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Sep 2024
G2 Governance governed adequately, some improvements needed · Nov 2025
V2 Financial viability financially viable but with risks to manage · Nov 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Calico Homes Limited tenants

No Calico Homes Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 860 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 74.4% better than the sector median of 71.8%
Satisfied with repairs 76% better than the sector median of 73.6%
Satisfied with time taken for repairs 70% about the sector median (69.5%)
Home is well maintained 72% about the sector median (71.9%)
Home is safe 78.8% better than the sector median of 77.6%
Landlord listens and acts 63.8% better than the sector median of 61.6%
Kept informed 72.1% about the sector median (72.0%)
Treated fairly and with respect 80.2% better than the sector median of 77.9%
Satisfied with complaints handling 37.9% better than the sector median of 35.5%
Communal areas clean and well maintained 76.5% better than the sector median of 66.7%
Positive contribution to the neighbourhood 67.3% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 67.2% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
99.9% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0.3% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
82.2% Non-emergency repairs done on time about the sector median (82.5%)
99.2% Emergency repairs done on time better than the sector median of 94.9%
45.7 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
63.6% Stage 1 complaints answered on time worse than the sector median of 89.9
3.9 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
57.1% Stage 2 complaints answered on time worse than the sector median of 88.9
27.4 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 130 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Calico Homes Limited had 2 complaint determinations. 38% of findings went against the landlord (sector average 60%).

38%maladministration rate
better than the sector average of 60%
6orders made
£1,300compensation ordered

The Housing Ombudsman has published 4 decisions about Calico Homes Limited in its searchable archive.

1maladministration
1partial maladministration
1no maladministration
  • Managing Relations (202212335) No Maladministration Jan 2024

    The complaint is about: The landlord\u2019s handling of, and communication about resident\u2019s reports of substandard works to his garden. The resident\u2019s reports of discrimination.

  • Housing Association (202009798) Maladministration Dec 2021

    The complaint is about the landlord\u2019s response to the resident\u2019s reports about the rent arrears that accrued whilst in occupation at the property.\u00a0\u00a0

  • Housing Association (202323515) Partial Maladministration

    The complaint is about the landlord\u2019s response to the resident\u2019s: Reports about the condition of the property on moving in. Reports of bad language by a call handler during a telephone call. Support needs while he was a resident.

  • Housing Association (202223644) Reasonable Redress

    The complaint is about the landlord\u2019s handling of the resident\u2019s reports of water ingress and mould. We have also considered the landlord\u2019s complaint handling.

Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "Calico Homes Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Calico Homes?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

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Sources