Coastline Housing Limited
83.3% of Coastline Housing tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Coastline Housing tenants can swap homes with other social housing tenants through a mutual exchange, with Coastline Housing's permission.
5,502 homes in Cornwall. Registered social landlord no. LH4165. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Coastline Housing Limited owns about 5,502 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Cornwall5,502 Truro · Bodmin · Bude · Callington · Camborne · Falmouth · Hayle · Helston · Launceston · Liskeard · Newquay · Penzance · Redruth · Saltash · St Austell · St Ives · Torpoint · Wadebridge · Mevagissey
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £73 | - |
| 1 bed | £89 | £122 |
| 2 bed | £102 | £151 |
| 3 bed | £114 | £175 |
| 4 bed | £127 | £213 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Coastline Housing Limited tenants
No Coastline Housing Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,054 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 43rd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: coastlinehousing.co.uk/our-performance/customer-survey-202425/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 60 24
Housing Ombudsman decisions
The Housing Ombudsman has published 3 decisions about Coastline Housing Limited in its searchable archive.
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ASB/Abuse/Nuisance (202300842)
Maladministration Dec 2025
Decision Case ID 202300842 Decision type Investigation Landlord Coastline Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The landlord has said it had vulnerabilities for the resi
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ASB/Abuse/Nuisance (202202199)
Maladministration Dec 2023
The complaint is about the landlord\u2019s handling of reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord\u2019s: Complaint handling. Record keeping.
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Managing Relations (202225100)
No Maladministration
The complaint is about the landlord\u2019s: handling of the applicant\u2019s housing application; response to the applicant\u2019s concerns about banding; and handling of the complaint.
Source: the Housing Ombudsman decisions archive, checked 12 Oct 2026. To see every case, search the archive for "Coastline Housing Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Coastline Housing?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust