Cornwall Council
68.8% of Cornwall Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Cornwall Council tenants can swap homes with other social housing tenants through a mutual exchange, with Cornwall Council's permission.
10,508 homes in Cornwall. Registered social landlord no. 00HE. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Cornwall Council owns about 10,508 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Cornwall10,508 Truro · Bodmin · Bude · Callington · Camborne · Falmouth · Hayle · Helston · Launceston · Liskeard · Newquay · Penzance · Redruth · Saltash · St Austell · St Ives · Torpoint · Wadebridge · Mevagissey
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £76 | - |
| 1 bed | £80 | £135 |
| 2 bed | £89 | £148 |
| 3 bed | £100 | £182 |
| 4 bed | £110 | £221 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Cornwall Council tenants
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,037 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 208th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: cornwallhousing.org.uk/about-us/our-performance/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
The Housing Ombudsman has published 8 decisions about Cornwall Council in its searchable archive.
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Estate Management (202347444)
Reasonable Redress Oct 2024
The complaint is about the landlord's handling of the resident\u2019s reports of: Concerns about the conduct of its contactors attending the property without identification. The associated complaint.
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ASB/Abuse/Nuisance (202225892)
Maladministration Sep 2024
The complaint is about the landlord\u2019s handling of: The resident\u2019s reports that neighbours were repairing cars on the street. The associated formal complaint.
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ASB/Abuse/Nuisance (202117201)
Partial Maladministration Jan 2024
The complaint is about the landlord\u2019s: Response to the resident's reports of antisocial behaviour (ASB). Handling of the installation of LED lights and its response to the resident reporting experiencing electric shocks. Complaints han
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Managing Relations (202122560)
Partial Maladministration Jun 2023
The complaint is about the landlord\u2019s handling of: the resident\u2019s concern that the age of his neighbours is a breach of their tenancy agreement; the resident\u2019s associated complaint.
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Local Authority / ALMO or TMO (202009312)
Outside Jurisdiction Apr 2021
The complaint is about the landlord\u2019s handling of reports of lead in the water supply and the effects this has had on the health of the resident\u2019s child.
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Local Authority / ALMO or TMO (201900404)
No Maladministration
The complaint is about: the level of compensation offered to the resident further to his reports of water ingress, damp and mould. the landlord\u2019s response to the resident\u2019s complaint about the \u201cOne-Stop-Shop.\u201d
Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "Cornwall Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Cornwall Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.