Cornwall Council

10,488 homes in Cornwall. Registered social landlord no. 00HE. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

Cornwall Council owns about 10,488 social homes across 1 council area (2024/25).

marks a place guide in that council area: what it's like to live there, rents and homes to swap.

Typical weekly rents

Average council rents in this council's area, 2024/25. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£72£89
1 bed£78£133
2 bed£87£148
3 bed£98£178
4 bed£107£217

Homes to swap from Cornwall Council tenants

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,037 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 68.8% worse than the sector median of 71.8%
Satisfied with repairs 69.8% worse than the sector median of 73.6%
Satisfied with time taken for repairs 69% about the sector median (69.5%)
Home is well maintained 65.6% worse than the sector median of 71.9%
Home is safe 74% worse than the sector median of 77.6%
Landlord listens and acts 56.3% worse than the sector median of 61.6%
Kept informed 72% about the sector median (72.0%)
Treated fairly and with respect 74.4% worse than the sector median of 77.9%
Satisfied with complaints handling 29.4% worse than the sector median of 35.5%
Communal areas clean and well maintained 59.9% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 60.3% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 59.6% about the sector median (59.5%)

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: cornwallhousing.org.uk/about-us/our-performance/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.9% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
17.9% Homes NOT meeting the Decent Homes Standard worse than the sector median of 0.5%
60.7% Non-emergency repairs done on time worse than the sector median of 82.5%
84.9% Emergency repairs done on time worse than the sector median of 94.9%
102.7 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
73.5% Stage 1 complaints answered on time worse than the sector median of 89.9
21.3 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
78.8% Stage 2 complaints answered on time worse than the sector median of 88.9
29.3 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 20 24

Housing Ombudsman decisions

You can search the Housing Ombudsman decisions archive for "Cornwall Council" to see published complaints about this landlord.

Swapping with a tenant of Cornwall Council?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Page last updated:

Sources

  • Registration details: Regulator of Social Housing, register of providers of social housing.
  • Homes owned by council area and average rents: Regulator of Social Housing, Statistical Data Return 2024/25 (Open Government Licence).
  • Tenant satisfaction, repairs, safety and complaints figures: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25, full data set. Sector medians are calculated across all landlords in that data set.
  • Homes to swap: listings on Mutual Home Exchange whose tenants named this landlord.