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Railway Housing Association and Benefit Fund

81.8% of Railway Housing Association and Benefit Fund tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Railway Housing Association and Benefit Fund tenants can swap homes with other social housing tenants through a mutual exchange, with Railway Housing Association and Benefit Fund's permission.

1,633 homes across 20 council areas, mostly in Darlington, York and Kingston upon Hull, City of. Registered social landlord no. A1855. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Railway Housing Association and Benefit Fund owns about 1,633 social homes across 20 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 20 council areas (10 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£80£106
1 bed£90£109
2 bed£105£128
3 bed£113£143
4 bed£129£163

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C1 Consumer standards meets the consumer standards · May 2026
G1 Governance well governed · Sep 2025
V2 Financial viability financially viable but with risks to manage · Sep 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Railway Housing Association and Benefit Fund tenants

No Railway Housing Association and Benefit Fund tenants have listed a home yet. Are you one? List your home and it will appear here.

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 325 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 50th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 81.8% better than the sector median of 71.8%
Satisfied with repairs 78% better than the sector median of 73.6%
Satisfied with time taken for repairs 76.2% better than the sector median of 69.5%
Home is well maintained 84.6% better than the sector median of 71.9%
Home is safe 89.8% better than the sector median of 77.6%
Landlord listens and acts 68% better than the sector median of 61.6%
Kept informed 82.2% better than the sector median of 72.0%
Treated fairly and with respect 90.2% better than the sector median of 77.9%
Satisfied with complaints handling 42.3% better than the sector median of 35.5%
Communal areas clean and well maintained 78.3% better than the sector median of 66.7%
Positive contribution to the neighbourhood 82.7% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 80% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: railwayha.co.uk/about/publications/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.9% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0.1% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
63.9% Non-emergency repairs done on time worse than the sector median of 82.5%
66.4% Emergency repairs done on time worse than the sector median of 94.9%
58.4 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
93.4% Stage 1 complaints answered on time better than the sector median of 89.9
6.4 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
90% Stage 2 complaints answered on time better than the sector median of 88.9
1.8 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 31 24

Housing Ombudsman decisions

The Housing Ombudsman has published 1 decision about Railway Housing Association and Benefit Fund in its searchable archive.

1partial maladministration
  • Managing Relations (202225070) Partial Maladministration Aug 2023

    The complaint is about: The landlord's response to the resident's concerns about a staff member\u2019s conduct during a fire-safety drill. The landlord's handling of the associated complaint.

Source: the Housing Ombudsman decisions archive, checked 13 Oct 2026. To see every case, search the archive for "Railway Housing Association and Benefit Fund". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Railway Housing Association and Benefit Fund?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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