TBG Open Door Limited
TBG Open Door tenants can swap homes with other social housing tenants through a mutual exchange, with TBG Open Door's permission.
842 homes across 17 council areas, mostly in Barnet, Enfield and Hillingdon. Registered social landlord no. 4843. On this page: how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
TBG Open Door Limited owns about 842 social homes across 17 council areas (2025/26).
The 10 areas with the most homes:
Our place guides in each council area: what it's like to live there.
- Barnet637 Barnet · Colindale · Edgware · Hendon
- Enfield50 Enfield Town · Edmonton
- Hillingdon31 Hillingdon · Hayes · Uxbridge
- Peterborough28 Peterborough
- Bedford24 Bedford
- Luton16 Luton
- Brent15 Brent · Wembley
- Ealing15 Ealing · Southall
- Haringey8 Haringey · Tottenham
- Tower Hamlets5 Tower Hamlets
All 17 council areas (7 more)
- Tower Hamlets5 Tower Hamlets
- Harrow2 Harrow
- Hackney2 Hackney
- Camden1 Camden
- Islington1 Islington
- Newham1 Newham
- Central Bedfordshire1 Ampthill · Biggleswade · Dunstable · Flitwick · Houghton Regis · Leighton Buzzard · Sandy
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £115 | £200 |
| 1 bed | £132 | £219 |
| 2 bed | £154 | £272 |
| 3 bed | £175 | £297 |
| 4 bed | £191 | £348 |
Homes to swap from TBG Open Door Limited tenants
No TBG Open Door Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Housing Ombudsman decisions
The Housing Ombudsman has published 5 decisions about TBG Open Door Limited in its searchable archive.
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Housing Association (202344461)
Partial Maladministration Oct 2025
Decision Case ID 202344461 Decision type Investigation Landlord TBG Open Door Limited Landlord type Housing Association Occupancy Leaseholder Date 24 October 2025 Background The resident lives in a 2-bedroom first-floor maisonette with hi
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Housing Association (202451000)
Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of antisocial behaviour (ASB). We have investigated the landlord\u2019s complaint handling.
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Housing Association (202316362)
No Maladministration Feb 2025
REPORT COMPLAINT 202316362 TBG Open Door Limited 19 February 2025 Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set
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ASB/Abuse/Nuisance (202302665)
Partial Maladministration Sep 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s concerns regarding: the repair condition of her temporary accommodation. her report of road noise at her current property. a lack of heating and hot water at her cu
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ASB/Abuse/Nuisance (202202133)
Maladministration Apr 2023
The complaint is about the landlord\u2019s response to the resident\u2019s reports of noise from an upstairs property.
Source: the Housing Ombudsman decisions archive, checked 1 Nov 2026. To see every case, search the archive for "TBG Open Door Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
How to check TBG Open Door's reputation
There are no published tenant satisfaction scores for TBG Open Door. Landlords with fewer than 1,000 homes must still measure tenant satisfaction and share the results with their own tenants, but they don't have to send them to the regulator, so no national figures exist. With about 842 homes, TBG Open Door is in that group.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Housing Ombudsman's decisions for "TBG Open Door Limited" in the decisions archive. No results is common for small landlords and usually a good sign.
- Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
- Look at the area too. Most of their homes are in Barnet: see our Barnet guide for what it's like to live there.
Swapping with a tenant of TBG Open Door?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust