Bournemouth Churches Housing Association Limited
75.0% of Bournemouth Churches Housing Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Bournemouth Churches Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Bournemouth Churches Housing Association's permission.
1,230 homes across 10 council areas, mostly in Bournemouth Christchurch and Poole, Plymouth and Dorset. Registered social landlord no. LH0155. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Bournemouth Churches Housing Association Limited owns about 1,230 social homes across 10 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Bournemouth Christchurch and Poole571 Bournemouth · Poole · Christchurch
- Plymouth219 Plymouth
- Dorset197 Blandford Forum · Bridport · Dorchester · Ferndown · Gillingham · Shaftesbury · Sherborne · Swanage · Weymouth · Wimborne Minster
- Exeter83 Exeter
- Somerset72 Wells · Axbridge · Bridgwater · Burnham-on-Sea · Chard · Frome · Glastonbury · Minehead · Shepton Mallet · Street · Taunton · Yeovil
- Wiltshire39 Salisbury · Amesbury · Bradford-on-Avon · Calne · Chippenham · Corsham · Devizes · Marlborough · Melksham · Trowbridge · Warminster · Westbury
- South Hams25 Ivybridge · Kingsbridge · Totnes
- Fareham17 Fareham · Portchester
- Winchester5 Winchester · Bishop's Waltham
- Portsmouth2 Portsmouth
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £88 | £87 |
| 1 bed | £103 | £141 |
| 2 bed | £120 | £177 |
| 3 bed | £136 | £210 |
| 4 bed | £152 | £268 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Bournemouth Churches Housing Association Limited tenants
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Tenant Ratings On Mutual Home Exchange
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What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 321 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 139th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: bcha.org.uk/our-services/bcha-home/tenant-satisfaction-measures/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 21 24
Housing Ombudsman decisions
The Housing Ombudsman has published 2 decisions about Bournemouth Churches Housing Association Limited in its searchable archive.
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Housing Association (202002952)
Outside Jurisdiction Aug 2021
The complaint concerns the landlord\u2019s response to the resident\u2019s claim of a breach of data protection.
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Managing Relations (202205550)
Partial Maladministration
\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 REPORT COMPLAINT 202205550 Bournemouth Churches Housing Association Ltd 1 March 2023
Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "Bournemouth Churches Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Bournemouth Churches Housing Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust