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Karbon Homes Limited

29,251 homes across 17 council areas, mostly in County Durham, Northumberland and Newcastle upon Tyne. Registered social landlord no. 4846. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Karbon Homes Limited owns about 29,251 social homes across 17 council areas (2024/25).

The 10 areas with the most homes:

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2024/25. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£75£99
1 bed£84£101
2 bed£94£120
3 bed£103£133
4 bed£113£151

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Sep 2025
G1 Governance well governed · Sep 2025
V1 Financial viability financially strong · Sep 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Karbon Homes Limited tenants

No Karbon Homes Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,965 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 81.5% better than the sector median of 71.8%
Satisfied with repairs 84.1% better than the sector median of 73.6%
Satisfied with time taken for repairs 74.6% better than the sector median of 69.5%
Home is well maintained 84.8% better than the sector median of 71.9%
Home is safe 89.9% better than the sector median of 77.6%
Landlord listens and acts 70.9% better than the sector median of 61.6%
Kept informed 85.6% better than the sector median of 72.0%
Treated fairly and with respect 89.8% better than the sector median of 77.9%
Satisfied with complaints handling 43.2% better than the sector median of 35.5%
Communal areas clean and well maintained 74.7% better than the sector median of 66.7%
Positive contribution to the neighbourhood 76.3% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 68.3% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
99.7% Lift safety checks completed about the sector median (100.0%)
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
59.3% Non-emergency repairs done on time worse than the sector median of 82.5%
99.3% Emergency repairs done on time better than the sector median of 94.9%
74 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
97.3% Stage 1 complaints answered on time better than the sector median of 89.9
9.1 Stage 2 complaints per 1,000 homes about the sector median (8.4%)
94.1% Stage 2 complaints answered on time better than the sector median of 88.9
67 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 60 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Karbon Homes Limited had 16 complaint determinations. 68% of findings went against the landlord (sector average 60%).

68%maladministration rate
worse than the sector average of 60%
43orders made
£7,140compensation ordered

The Housing Ombudsman has published 30 decisions about Karbon Homes Limited in its searchable archive (showing the most recent 30).

7maladministration
10partial maladministration
6no maladministration
  • Managing Relations (202528248) Partial Maladministration Jan 2026

    Decision Case ID 202528248 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident reported damp and mould in the property, rats and

  • Housing Association (202330910) Maladministration Sep 2025

    The complaint is about the landlord\u2019s handling of: the resident\u2019s reports of defects in the property. the associated complaint.

  • Housing Association (202430991) Maladministration Aug 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s reports of various repairs. The Ombudsman has also looked at the landlord\u2019s handling of the resident\u2019s complaint.

  • Housing Association (202316964) Maladministration Aug 2025

    The complaint is about the landlord\u2019s: handling of internal and external repairs to the property\u2019s walls and floors, and the bathroom extractor fan. response to the resident\u2019s reports of damp and mould. The Ombudsman has als

  • Housing Association (202447406) No Maladministration Aug 2025

    This complaint is about the landlord\u2019s handling of the resident\u2019s reports of anti social behaviour (ASB).

  • Housing Association (202234018) Maladministration Jun 2025

    The complaint is about the landlord\u2019s response to the resident\u2019s: concerns about the property being cold. complaint.

Source: the Housing Ombudsman decisions archive, checked 11 Oct 2026. To see every case, search the archive for "Karbon Homes Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Karbon Homes?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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