Karbon Homes Limited
81.5% of Karbon Homes tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Karbon Homes tenants can swap homes with other social housing tenants through a mutual exchange, with Karbon Homes' permission.
29,522 homes across 17 council areas, mostly in County Durham, Northumberland and Newcastle upon Tyne. Registered social landlord no. 4846. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Karbon Homes Limited owns about 29,522 social homes across 17 council areas (2025/26).
The 10 areas with the most homes:
Our place guides in each council area: what it's like to live there.
- County Durham11,607 Durham · Bishop Auckland · Chester-le-Street · Consett · Crook · Newton Aycliffe · Peterlee · Seaham · Spennymoor · Stanley
- Northumberland6,474 Ashington · Bedlington · Blyth · Cramlington · Hexham · Morpeth
- Newcastle upon Tyne3,717 Newcastle upon Tyne
- North Tyneside1,739 Wallsend · Whitley Bay · North Shields
- South Tyneside1,634 Hebburn · Jarrow · South Shields
- Gateshead826 Gateshead · Blaydon · Birtley
- North Yorkshire683 Ripon · Harrogate · Knaresborough · Northallerton · Scarborough · Selby · Skipton · Whitby
- Sunderland558 Sunderland · Houghton-le-Spring · Washington
- East Riding of Yorkshire535 Beverley · Bridlington · Cottingham · Goole · Hessle
- Hartlepool422 Hartlepool
All 17 council areas (7 more)
- Stockton-on-Tees326 Stockton-on-Tees · Billingham · Thornaby-on-Tees · Ingleby Barwick
- York212 York
- Middlesbrough209 Middlesbrough
- Darlington204 Darlington
- Redcar and Cleveland183 Redcar · Guisborough
- Wakefield165 Wakefield · Castleford · Hemsworth · Knottingley · Normanton · Ossett · Pontefract
- Leeds28 Leeds · Morley · Pudsey · Wetherby · Yeadon · Horsforth
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £77 | £97 |
| 1 bed | £86 | £102 |
| 2 bed | £98 | £124 |
| 3 bed | £106 | £139 |
| 4 bed | £116 | £157 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Karbon Homes Limited tenants
No Karbon Homes Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,965 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 56th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 60 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Karbon Homes Limited had 16 complaint determinations. 68% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 30 decisions about Karbon Homes Limited in its searchable archive (showing the most recent 30).
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Managing Relations (202528248)
Partial Maladministration Jan 2026
Decision Case ID 202528248 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident reported damp and mould in the property, rats and
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Housing Association (202330910)
Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of: the resident\u2019s reports of defects in the property. the associated complaint.
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Housing Association (202430991)
Maladministration Aug 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of various repairs. The Ombudsman has also looked at the landlord\u2019s handling of the resident\u2019s complaint.
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Housing Association (202316964)
Maladministration Aug 2025
The complaint is about the landlord\u2019s: handling of internal and external repairs to the property\u2019s walls and floors, and the bathroom extractor fan. response to the resident\u2019s reports of damp and mould. The Ombudsman has als
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Housing Association (202447406)
No Maladministration Aug 2025
This complaint is about the landlord\u2019s handling of the resident\u2019s reports of anti social behaviour (ASB).
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Housing Association (202234018)
Maladministration Jun 2025
The complaint is about the landlord\u2019s response to the resident\u2019s: concerns about the property being cold. complaint.
Source: the Housing Ombudsman decisions archive, checked 11 Oct 2026. To see every case, search the archive for "Karbon Homes Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Karbon Homes?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust