Mount Green Housing Association Limited
Mount Green Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Mount Green Housing Association's permission.
1,551 homes across 15 council areas, mostly in Mole Valley, Reigate and Banstead and Epsom and Ewell. Registered social landlord no. L0042. On this page: how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Mount Green Housing Association Limited owns about 1,551 social homes across 15 council areas (2025/26).
The 10 areas with the most homes:
Our place guides in each council area: what it's like to live there.
- Mole Valley447 Dorking · Leatherhead
- Reigate and Banstead248 Banstead · Reigate · Horley · Redhill
- Epsom and Ewell216 Epsom · Ewell
- Guildford157 Guildford
- Woking140 Woking
- Waverley117 Farnham · Godalming · Haslemere · Cranleigh
- Runnymede78 Addlestone · Chertsey · Egham
- Crawley43 Crawley
- Horsham27 Horsham · Steyning · Billingshurst · Pulborough · Storrington
- Kingston upon Thames24 Kingston upon Thames
All 15 council areas (5 more)
- Rushmoor20 Aldershot · Farnborough
- Surrey Heath18 Camberley
- Tandridge14 Caterham · Oxted · Warlingham
- Elmbridge1 Esher · Walton-on-Thames · Weybridge
- Spelthorne1 Ashford · Staines-upon-Thames · Sunbury-on-Thames
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £133 | £175 |
| 1 bed | £126 | £186 |
| 2 bed | £149 | £238 |
| 3 bed | £167 | £288 |
| 4 bed | £188 | £379 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V). Mount Green Housing Association Limited is covered by the judgement on Stonewater Limited.
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Mount Green Housing Association Limited tenants
No Mount Green Housing Association Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
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Housing Ombudsman decisions
The Housing Ombudsman has published 6 decisions about Mount Green Housing Association Limited in its searchable archive.
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Old Complaints Handling categories (202332707)
Maladministration Mar 2025
The complaint is about the landlord's handling of the resident\u2019s reports about repair issues. The Ombudsman has also considered the landlord\u2019s complaint handling.
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Old Complaints Handling categories (202205840)
Maladministration Oct 2024
The complaint is about: The landlord\u2019s handling of the resident\u2019s reports of various repairs. The associated complaint handling.
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ASB/Abuse/Nuisance (202220870)
No Maladministration Aug 2023
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of anti-social behaviour (ASB) and request for compensation.
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Managing Relations (202120738)
Maladministration May 2023
The complaint is about the landlord\u2019s handling of ongoing water ingress in the resident\u2019s property. The Ombudsman has also considered the landlord\u2019s complaint handling.
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Occupancy Rights (202219679)
Maladministration Apr 2023
The complaint is about the landlord\u2019s handling of information provided to the resident about their tenancy agreement and tenancy status.
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Old Property Condition migrated-2025 (202201610)
Reasonable Redress
The complaint is about the landlord\u2019s response to reports of an alarm fault and its subsequent offer of compensation.
Source: the Housing Ombudsman decisions archive, checked 31 Oct 2026. To see every case, search the archive for "Mount Green Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
How to check Mount Green Housing Association's reputation
Mount Green Housing Association doesn't appear in the regulator's latest published tenant satisfaction figures, so there are no national scores to show here.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Housing Ombudsman's decisions for "Mount Green Housing Association Limited" in the decisions archive. No results is common for small landlords and usually a good sign.
- Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
- Look at the area too. Most of their homes are in Mole Valley: see our Dorking guide for what it's like to live there.
Swapping with a tenant of Mount Green Housing Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust