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Thrive Homes Limited

5,210 homes across 14 council areas, mostly in Three Rivers, Buckinghamshire and Watford. Registered social landlord no. L4520. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Thrive Homes Limited owns about 5,210 social homes across 14 council areas (2024/25).

The 10 areas with the most homes:

marks a place guide in that council area: what it's like to live there, rents and homes to swap.

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2024/25. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£101£164
1 bed£117£179
2 bed£138£219
3 bed£155£255
4 bed£172£310

Homes to swap from Thrive Homes Limited tenants

No Thrive Homes Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,316 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 74.8% better than the sector median of 71.8%
Satisfied with repairs 75% better than the sector median of 73.6%
Satisfied with time taken for repairs 71.2% better than the sector median of 69.5%
Home is well maintained 71.9% about the sector median (71.9%)
Home is safe 79% better than the sector median of 77.6%
Landlord listens and acts 61.9% about the sector median (61.6%)
Kept informed 74.4% better than the sector median of 72.0%
Treated fairly and with respect 81.2% better than the sector median of 77.9%
Satisfied with complaints handling 38.4% better than the sector median of 35.5%
Communal areas clean and well maintained 58.8% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 64.9% about the sector median (64.6%)
Satisfied with handling of anti-social behaviour 62.5% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.8% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0.1% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
73.1% Non-emergency repairs done on time worse than the sector median of 82.5%
99.7% Emergency repairs done on time better than the sector median of 94.9%
134 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
77.8% Stage 1 complaints answered on time worse than the sector median of 89.9
39 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
64.4% Stage 2 complaints answered on time worse than the sector median of 88.9
15.2 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 60 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Thrive Homes Limited had 18 complaint determinations. 65% of findings went against the landlord (sector average 60%).

65%maladministration rate
worse than the sector average of 60%
43orders made
£6,143compensation ordered

You can search the Housing Ombudsman decisions archive for "Thrive Homes Limited" to see published complaints about this landlord.

Swapping with a tenant of Thrive Homes?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

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Sources