Torus62 Limited

40,191 homes across 11 council areas, mostly in Liverpool, St. Helens and Warrington. Registered social landlord no. 5065. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

1 home to swap

Size, areas and typical rents

Torus62 Limited owns about 40,191 social homes across 11 council areas (2024/25).

The 10 areas with the most homes:

marks a place guide in that council area: what it's like to live there, rents and homes to swap.

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2024/25. Your own rent depends on the exact home.

Size	Social rent	Affordable rent
Bedsit	£81	£85
1 bed	£91	£111
2 bed	£103	£128
3 bed	£113	£141
4 bed	£122	£173

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C1 Consumer standards meets the consumer standards · Apr 2026

G1 Governance well governed · Nov 2025

V1 Financial viability financially strong · Nov 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Torus62 Limited tenants

£420 a month

2 Bed House - Need To Upsize

Liverpool, Merseyside

2 bed House Private garden On-road parking Pets OK

Wants: liverpool · 3 bed · wants bigger

View home

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 4,189 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 73.8% better than the sector median of 71.8%

Satisfied with repairs 76.3% better than the sector median of 73.6%

Satisfied with time taken for repairs 73.7% better than the sector median of 69.5%

Home is well maintained 72.8% about the sector median (71.9%)

Home is safe 78.9% better than the sector median of 77.6%

Landlord listens and acts 62.2% about the sector median (61.6%)

Kept informed 71.9% about the sector median (72.0%)

Treated fairly and with respect 77.7% about the sector median (77.9%)

Satisfied with complaints handling 37.1% better than the sector median of 35.5%

Communal areas clean and well maintained 64.5% worse than the sector median of 66.7%

Positive contribution to the neighbourhood 58.9% worse than the sector median of 64.6%

Satisfied with handling of anti-social behaviour 59% about the sector median (59.5%)

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: torus.co.uk/my-torus/your-home/surveys-your-views-count/tsm.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.9% Gas safety checks completed about the sector median (100.0%)

100% Fire risk assessments completed about the sector median (100.0%)

100% Asbestos surveys completed about the sector median (100.0%)

100% Legionella risk assessments completed about the sector median (100.0%)

98.3% Lift safety checks completed worse than the sector median of 100.0%

0.2% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)

97.5% Non-emergency repairs done on time better than the sector median of 82.5%

99.9% Emergency repairs done on time better than the sector median of 94.9%

57.8 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9

93.8% Stage 1 complaints answered on time better than the sector median of 89.9

17 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4

98.5% Stage 2 complaints answered on time better than the sector median of 88.9

89.7 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 40 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Torus62 Limited had 68 complaint determinations. 63% of findings went against the landlord (sector average 60%).

63%maladministration rate
worse than the sector average of 60%

187orders made

£38,821compensation ordered

You can search the Housing Ombudsman decisions archive for "Torus62 Limited" to see published complaints about this landlord.

Swapping with a tenant of Torus62?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

Page last updated: 26 September 2026

Sources

Registration details: Regulator of Social Housing, register of providers of social housing.
Grades: Regulator of Social Housing, regulatory judgements and notices, published 15 April 2026.
Homes owned by council area and average rents: Regulator of Social Housing, Statistical Data Return 2024/25 (Open Government Licence).
Complaint performance: Housing Ombudsman, annual complaints review landlord tables 2025-26.
Tenant satisfaction, repairs, safety and complaints figures: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25, full data set. Sector medians are calculated across all landlords in that data set.
Homes to swap: listings on Mutual Home Exchange whose tenants named this landlord.