Torus62 Limited
73.8% of Torus62 tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Torus62 tenants can swap homes with other social housing tenants through a mutual exchange, with Torus62's permission.
41,009 homes across 11 council areas, mostly in Liverpool, St. Helens and Warrington. Registered social landlord no. 5065. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Torus62 Limited owns about 41,009 social homes across 11 council areas (2025/26).
The 10 areas with the most homes:
Our place guides in each council area: what it's like to live there.
- Liverpool15,270 Liverpool
- St. Helens13,148 St Helens · Billinge · Newton-le-Willows
- Warrington8,868 Warrington
- Wigan889 Wigan · Ashton-in-Makerfield · Atherton · Golborne · Hindley · Leigh · Tyldesley
- Knowsley650 Knowsley · Kirkby · Prescot · Halewood · Huyton
- Cheshire East584 Bollington · Congleton · Crewe · Knutsford · Macclesfield · Nantwich · Sandbach · Wilmslow
- Cheshire West and Chester562 Chester · Ellesmere Port · Frodsham · Neston · Northwich · Winsford
- Wirral468 Bebington · Birkenhead · Heswall · Hoylake · Wallasey
- Sefton342 Bootle · Crosby · Formby · Maghull · Southport
- West Lancashire135 Ormskirk · Skelmersdale
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £84 | £87 |
| 1 bed | £93 | £115 |
| 2 bed | £106 | £133 |
| 3 bed | £116 | £146 |
| 4 bed | £126 | £180 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Torus62 Limited tenants
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 4,189 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 156th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: torus.co.uk/my-torus/your-home/surveys-your-views-count/tsm.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 40 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Torus62 Limited had 68 complaint determinations. 63% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 30 decisions about Torus62 Limited in its searchable archive (showing the most recent 30).
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Housing Association (202329098)
Partial Maladministration Apr 2025
The resident\u2019s complaint is about:
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Old Complaints Handling categories (202306875)
Maladministration Feb 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: reports of leaks, damp, and mould in the communal hallway; associated complaint.
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Old Property Condition migrated-2025 (202234170)
Maladministration Oct 2023
The complaint is about the landlord\u2019s handling of repairs, relating to: Reports of damp in the resident\u2019s property. A defective stairlift.
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ASB/Abuse/Nuisance (202231139)
Maladministration Jul 2023
The complaint is about the landlord\u2019s decision to allow the resident\u2019s neighbour to run a business from their property. The resident has also raised concerns about the name of the business and associated signage used.
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Health and Safety (inc. building safety) (202115339)
No Maladministration Jun 2023
The complaint is about the landlord\u2019s handling of the resident\u2019s concerns about being exposed to and the presence of asbestos in his property and his subsequent request to be re-housed.
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Managing Relations (202109613)
Partial Maladministration Jun 2023
This complaint is about the landlord\u2019s handling of the resident\u2019s requests for a renewal of her kitchen. This investigation has also considered the landlord\u2019s handling of the associated complaint.
Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "Torus62 Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Torus62?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.