Flagship Housing Limited
75.6% of Flagship Housing tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Flagship Housing tenants can swap homes with other social housing tenants through a mutual exchange, with Flagship Housing's permission.
32,817 homes across 21 council areas, mostly in Breckland, East Suffolk and North Norfolk. Registered social landlord no. 4651. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Flagship Housing Limited owns about 32,817 social homes across 21 council areas (2025/26).
The 10 areas with the most homes:
Our place guides in each council area: what it's like to live there.
- Breckland6,759 Attleborough · Dereham · Swaffham · Thetford
- East Suffolk6,497 Beccles · Felixstowe · Halesworth · Lowestoft · Southwold · Woodbridge
- North Norfolk5,074 Cromer · North Walsham
- West Suffolk4,633 Bury St Edmunds · Clare · Haverhill · Mildenhall · Newmarket
- Ipswich1,746 Ipswich
- South Norfolk1,295 Diss · Wymondham
- Broadland1,117 Sprowston
- Mid Suffolk1,081 Stowmarket
- Babergh970 Acton · Hadleigh · Sudbury
- Great Yarmouth636 Great Yarmouth · Gorleston-on-Sea
All 21 council areas (11 more)
- Norwich565 Norwich
- Braintree483 Braintree · Coggeshall · Halstead · Witham
- South Cambridgeshire435 Cambourne
- Colchester390 Colchester · West Mersea · Wivenhoe · Highwoods · West Bergholt
- King's Lynn and West Norfolk331 King's Lynn · Downham Market
- East Cambridgeshire279 Ely
- Tendring218 Brightlingsea · Clacton-on-Sea · Frinton-on-Sea · Harwich · Manningtree
- Cambridge146 Cambridge
- Huntingdonshire88 Huntingdon · St Ives · St Neots
- Fenland43 March · Whittlesey · Wisbech
- Uttlesford31 Great Dunmow · Saffron Walden
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £83 | £127 |
| 1 bed | £97 | £126 |
| 2 bed | £113 | £153 |
| 3 bed | £124 | £177 |
| 4 bed | £138 | £225 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V). Flagship Housing Limited is covered by the judgement on Bromford Flagship LiveWest Limited.
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Flagship Housing Limited tenants
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,401 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 131st of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 64 24
Housing Ombudsman decisions
No published Housing Ombudsman decisions were found for Flagship Housing Limited when we checked on 13 Oct 2026. You can search the decisions archive for "Flagship Housing Limited" yourself.
Swapping with a tenant of Flagship Housing?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.