Hightown Housing Association Limited
68.3% of Hightown Housing Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Hightown Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Hightown Housing Association's permission.
8,496 homes across 16 council areas, mostly in Dacorum, Buckinghamshire and St Albans. Registered social landlord no. L2179. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Hightown Housing Association Limited owns about 8,496 social homes across 16 council areas (2025/26).
The 10 areas with the most homes:
Our place guides in each council area: what it's like to live there.
- Dacorum2,111 Berkhamsted · Hemel Hempstead · Tring
- Buckinghamshire1,545 Buckingham · Amersham · Aylesbury · Beaconsfield · Chesham · Gerrards Cross · High Wycombe · Marlow · Princes Risborough
- St Albans1,357 St Albans · Harpenden
- Central Bedfordshire867 Ampthill · Biggleswade · Dunstable · Flitwick · Houghton Regis · Leighton Buzzard · Sandy
- East Hertfordshire495 Bishop's Stortford · Hertford · Ware
- Watford402 Watford
- North Hertfordshire297 Hitchin · Letchworth · Royston
- Luton293 Luton
- Hertsmere288 Borehamwood · Bushey · Potters Bar · Radlett
- Milton Keynes216 Milton Keynes · Bletchley
All 16 council areas (6 more)
- Three Rivers207 Chorleywood · Rickmansworth · Abbots Langley
- Broxbourne133 Cheshunt · Hoddesdon · Waltham Cross
- Stevenage115 Stevenage
- Welwyn Hatfield84 Hatfield · Welwyn Garden City
- Bedford66 Bedford
- Bracknell Forest20 Bracknell · Sandhurst
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £101 | £160 |
| 1 bed | £121 | £183 |
| 2 bed | £142 | £229 |
| 3 bed | £160 | £278 |
| 4 bed | £177 | £307 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Hightown Housing Association Limited tenants
No Hightown Housing Association Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
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What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 669 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 212th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: hightownha.org.uk/about-us/performance/tsm-results/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Hightown Housing Association Limited had 9 complaint determinations. 59% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 22 decisions about Hightown Housing Association Limited in its searchable archive.
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Housing Association (202343764)
No Maladministration Apr 2026
Decision Case ID 202343764 Decision type Investigation Landlord Hightown Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident moved out of the property in Novem
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Housing Association (202333808)
No Maladministration Dec 2025
Decision Case ID 202333808 Decision type Investigation Landlord Hightown Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 22 December 2025 Background The resident lives in a flat with a private
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Managing Relations (202509436)
Partial Maladministration Dec 2025
Decision Case ID 202509436 Decision type Investigation Landlord Hightown Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives in a 2–bedroom top floor fl
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ASB/Abuse/Nuisance (202434525)
Maladministration Jul 2025
The complaint is about the landlord\u2019s response to the resident\u2019s: Reports of antisocial behaviour (ASB). Request for a management move. We have also considered the landlord\u2019s complaint handling.
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Housing Association (202228597)
Partial Maladministration Jun 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s concerns about: Grounds and estate maintenance. The caretaker\u2019s performance.
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Housing Association (202320493)
No Maladministration May 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s request that it install a battery to the solar panels at his property.
Source: the Housing Ombudsman decisions archive, checked 12 Oct 2026. To see every case, search the archive for "Hightown Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Hightown Housing Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust