Plexus UK (First Project) Limited
Plexus UK (First Project) tenants can swap homes with other social housing tenants through a mutual exchange, with Plexus UK (First Project)'s permission.
241 homes across 10 council areas, mostly in Chorley, Rushmoor and Leeds. Registered social landlord no. 4757. On this page: how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Plexus UK (First Project) Limited owns about 241 social homes across 10 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Chorley72 Chorley · Adlington
- Rushmoor50 Aldershot · Farnborough
- Leeds43 Leeds · Morley · Pudsey · Wetherby · Yeadon · Horsforth
- Bolton24 Bolton · Farnworth · Horwich · Kearsley · Little Lever · Westhoughton
- Cheshire West and Chester14 Chester · Ellesmere Port · Frodsham · Neston · Northwich · Winsford
- Basingstoke and Deane10 Basingstoke
- Wakefield8 Wakefield · Castleford · Hemsworth · Knottingley · Normanton · Ossett · Pontefract
- Wigan8 Wigan · Ashton-in-Makerfield · Atherton · Golborne · Hindley · Leigh · Tyldesley
- South Derbyshire7 Swadlincote
- Cheshire East5 Bollington · Congleton · Crewe · Knutsford · Macclesfield · Nantwich · Sandbach · Wilmslow
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £83 | £123 |
| 1 bed | £97 | £127 |
| 2 bed | £113 | £152 |
| 3 bed | £126 | £178 |
| 4 bed | £139 | £211 |
Homes to swap from Plexus UK (First Project) Limited tenants
No Plexus UK (First Project) Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Housing Ombudsman decisions
The Housing Ombudsman has published 6 decisions about Plexus UK (First Project) Limited in its searchable archive.
-
Housing Association (202303220)
Maladministration May 2025
The complaint is about the landlord\u2019s response to the resident\u2019s: Reports of leaks, damp, and mould. Concerns about her energy bills, rent account, and other tenancy issues. The Ombudsman has also considered the landlord\u2019s
-
Managing Relations (202229912)
Maladministration Jul 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of damp and mould in the property. The Ombudsman has also considered the landlord\u2019s complaint handling.
-
Managing Relations (202208101)
Maladministration Jan 2023
The complaint is about: The landlord\u2019s handling of repairs to the resident\u2019s heating and hot water systems and the level of compensation offered. The associated complaint handling.
-
Financial (202011550)
Partial Maladministration Mar 2022
The complaint is regarding: The landlord\u2019s handling of repairs at the property, including to the shower and garden. The landlord\u2019s response to the resident\u2019s reports of damp and mould in the property. The landlord\u2019s h
-
Financial (202119456)
Maladministration
The complaint is about: The time taken by the landlord to update the Department of Work and Pensions (DWP) on the resident's change in circumstances, and her subsequent request for a rent reimbursement. The landlord\u2019s handling of the c
-
Housing Association (202523878)
Partial Maladministration
Decision Case ID 202523878 Decision type Investigation Landlord Plexus UK (First Project) Limited Landlord type Housing Association Occupancy Assured Shorthold Date 9 April 2026 Background The resident lives with mental health vulnerabili
Source: the Housing Ombudsman decisions archive, checked 31 Oct 2026. To see every case, search the archive for "Plexus UK (First Project) Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
How to check Plexus UK (First Project)'s reputation
There are no published tenant satisfaction scores for Plexus UK (First Project). Landlords with fewer than 1,000 homes must still measure tenant satisfaction and share the results with their own tenants, but they don't have to send them to the regulator, so no national figures exist. With about 241 homes, Plexus UK (First Project) is in that group.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Housing Ombudsman's decisions for "Plexus UK (First Project) Limited" in the decisions archive. No results is common for small landlords and usually a good sign.
- Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
- Look at the area too. Most of their homes are in Chorley: see our Adlington guide for what it's like to live there.
Swapping with a tenant of Plexus UK (First Project)?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust