Plymouth Community Homes Limited

14,740 homes across 4 council areas, mostly in Plymouth, Cornwall and South Hams. Registered social landlord no. L4543. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

List your home

Size, areas and typical rents

Plymouth Community Homes Limited owns about 14,740 social homes across 4 council areas (2024/25).

marks a place guide in that council area: what it's like to live there, rents and homes to swap.

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2024/25. Your own rent depends on the exact home.

Size	Social rent	Affordable rent
Bedsit	£72	£83
1 bed	£81	£111
2 bed	£94	£142
3 bed	£104	£168
4 bed	£120	£194

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Jul 2025

G1 Governance well governed · Jul 2025

V2 Financial viability financially viable but with risks to manage · Jul 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Plymouth Community Homes Limited tenants

No Plymouth Community Homes Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,059 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 83.2% better than the sector median of 71.8%

Satisfied with repairs 85% better than the sector median of 73.6%

Satisfied with time taken for repairs 77.5% better than the sector median of 69.5%

Home is well maintained 80.4% better than the sector median of 71.9%

Home is safe 84.3% better than the sector median of 77.6%

Landlord listens and acts 73.5% better than the sector median of 61.6%

Kept informed 84.6% better than the sector median of 72.0%

Treated fairly and with respect 86.7% better than the sector median of 77.9%

Satisfied with complaints handling 46.9% better than the sector median of 35.5%

Communal areas clean and well maintained 73.2% better than the sector median of 66.7%

Positive contribution to the neighbourhood 76.2% better than the sector median of 64.6%

Satisfied with handling of anti-social behaviour 69.7% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: plymouthcommunityhomes.co.uk/about/our-performance.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)

100% Fire risk assessments completed about the sector median (100.0%)

100% Asbestos surveys completed about the sector median (100.0%)

99% Legionella risk assessments completed worse than the sector median of 100.0%

100% Lift safety checks completed about the sector median (100.0%)

1% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)

80.7% Non-emergency repairs done on time worse than the sector median of 82.5%

93.7% Emergency repairs done on time worse than the sector median of 94.9%

42.6 Stage 1 complaints per 1,000 homes better than the sector median of 53.9

99% Stage 1 complaints answered on time better than the sector median of 89.9

2.5 Stage 2 complaints per 1,000 homes better than the sector median of 8.4

100% Stage 2 complaints answered on time better than the sector median of 88.9

48.3 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 20 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Plymouth Community Homes Limited had 4 complaint determinations. 46% of findings went against the landlord (sector average 60%).

46%maladministration rate
better than the sector average of 60%

12orders made

£3,008compensation ordered

The Housing Ombudsman has published 9 decisions about Plymouth Community Homes Limited in its searchable archive.

3maladministration

3partial maladministration

3no maladministration

Housing Association (202337500) No Maladministration Jun 2026
Decision Case ID 202337500 Decision type Investigation Landlord Plymouth Community Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 23 June 2026 Background The resident lives in a bungalow which has a shed nea
Housing Association (202347495) Partial Maladministration Apr 2026
Decision Case ID 202347495 Decision type Investigation Landlord Plymouth Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 April 2026 Background The resident lives with her young son. She was unha
Housing Association (202446159) Partial Maladministration Aug 2025
The complaint is about the landlord\u2019s handling of: The resident\u2019s reports of damp, mould and poor ventilation. The resident\u2019s reports of an ant infestation. The resident\u2019s concerns about patio repairs.\u00a0
ASB/Abuse/Nuisance (202421163) Partial Maladministration May 2025
The complaint is about the landlord\u2019s: Handling of the resident\u2019s reports of issues with the drains in her previous property. Handling of the resident\u2019s mutual exchange. Response to the resident\u2019s reports of antisocial b
Moving/Buying/Selling Home (202316637) Maladministration Feb 2025
The complaint is about the landlord\u2019s response to the resident\u2019s concerns about the condition of the back garden.
Housing Association (202400872) Maladministration Feb 2025
The complaint is about the landlord\u2019s response to the resident\u2019s reports of a leak. This Service has also considered the landlord\u2019s handling of the complaint.

Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "Plymouth Community Homes Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Plymouth Community Homes?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

Page last updated: 15 October 2026

Sources

Registration details: Regulator of Social Housing, register of providers of social housing.
Grades: Regulator of Social Housing, regulatory judgements and notices, published 30 July 2025.
Homes owned by council area and average rents: Regulator of Social Housing, Statistical Data Return 2024/25 (Open Government Licence).
Complaint performance: Housing Ombudsman, annual complaints review landlord tables 2025-26.
Tenant satisfaction, repairs, safety and complaints figures: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25, full data set. Sector medians are calculated across all landlords in that data set.
Complaint decisions: Housing Ombudsman decisions archive, checked 15 October 2026.