Plymouth Community Homes Limited
83.2% of Plymouth Community Homes tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Plymouth Community Homes tenants can swap homes with other social housing tenants through a mutual exchange, with Plymouth Community Homes' permission.
14,856 homes across 5 council areas, mostly in Plymouth, Cornwall and South Hams. Registered social landlord no. L4543. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Plymouth Community Homes Limited owns about 14,856 social homes across 5 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Plymouth14,321 Plymouth
- Cornwall285 Truro · Bodmin · Bude · Callington · Camborne · Falmouth · Hayle · Helston · Launceston · Liskeard · Newquay · Penzance · Redruth · Saltash · St Austell · St Ives · Torpoint · Wadebridge · Mevagissey
- South Hams179 Ivybridge · Kingsbridge · Totnes
- West Devon64 Okehampton · Tavistock
- Teignbridge7 Buckfastleigh · Dawlish · Newton Abbot · Teignmouth
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £71 | £85 |
| 1 bed | £83 | £115 |
| 2 bed | £97 | £147 |
| 3 bed | £107 | £173 |
| 4 bed | £124 | £199 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Plymouth Community Homes Limited tenants
No Plymouth Community Homes Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,059 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 44th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: plymouthcommunityhomes.co.uk/about/our-performance.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Plymouth Community Homes Limited had 4 complaint determinations. 46% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 9 decisions about Plymouth Community Homes Limited in its searchable archive.
-
Housing Association (202337500)
No Maladministration Jun 2026
Decision Case ID 202337500 Decision type Investigation Landlord Plymouth Community Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 23 June 2026 Background The resident lives in a bungalow which has a shed nea
-
Housing Association (202347495)
Partial Maladministration Apr 2026
Decision Case ID 202347495 Decision type Investigation Landlord Plymouth Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 April 2026 Background The resident lives with her young son. She was unha
-
Housing Association (202446159)
Partial Maladministration Aug 2025
The complaint is about the landlord\u2019s handling of: The resident\u2019s reports of damp, mould and poor ventilation. The resident\u2019s reports of an ant infestation. The resident\u2019s concerns about patio repairs.\u00a0
-
ASB/Abuse/Nuisance (202421163)
Partial Maladministration May 2025
The complaint is about the landlord\u2019s: Handling of the resident\u2019s reports of issues with the drains in her previous property. Handling of the resident\u2019s mutual exchange. Response to the resident\u2019s reports of antisocial b
-
Moving/Buying/Selling Home (202316637)
Maladministration Feb 2025
The complaint is about the landlord\u2019s response to the resident\u2019s concerns about the condition of the back garden.
-
Housing Association (202400872)
Maladministration Feb 2025
The complaint is about the landlord\u2019s response to the resident\u2019s reports of a leak. This Service has also considered the landlord\u2019s handling of the complaint.
Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "Plymouth Community Homes Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Plymouth Community Homes?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust