Saxon Weald

6,232 homes across 12 council areas, mostly in Horsham, Arun and Southampton. Registered social landlord no. L4299. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Saxon Weald owns about 6,232 social homes across 12 council areas (2024/25).

The 10 areas with the most homes:

marks a place guide in that council area: what it's like to live there, rents and homes to swap.

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2024/25. Your own rent depends on the exact home.

Size	Social rent	Affordable rent
Bedsit	£96	£120
1 bed	£113	£166
2 bed	£133	£208
3 bed	£152	£239
4 bed	£170	£279

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Sep 2024

G2 Governance governed adequately, some improvements needed · Dec 2025

V2 Financial viability financially viable but with risks to manage · Dec 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Saxon Weald tenants

No Saxon Weald tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 933 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 81.4% better than the sector median of 71.8%

Satisfied with repairs 81.9% better than the sector median of 73.6%

Satisfied with time taken for repairs 78.1% better than the sector median of 69.5%

Home is well maintained 79.8% better than the sector median of 71.9%

Home is safe 85% better than the sector median of 77.6%

Landlord listens and acts 71.3% better than the sector median of 61.6%

Kept informed 81.6% better than the sector median of 72.0%

Treated fairly and with respect 86.3% better than the sector median of 77.9%

Satisfied with complaints handling 41.4% better than the sector median of 35.5%

Communal areas clean and well maintained 74.4% better than the sector median of 66.7%

Positive contribution to the neighbourhood 71.3% better than the sector median of 64.6%

Satisfied with handling of anti-social behaviour 70.2% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: saxonweald.com/your-voice/TSMs.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.8% Gas safety checks completed about the sector median (100.0%)

98.8% Fire risk assessments completed worse than the sector median of 100.0%

78% Asbestos surveys completed worse than the sector median of 100.0%

75.6% Legionella risk assessments completed worse than the sector median of 100.0%

100% Lift safety checks completed about the sector median (100.0%)

0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)

79.1% Non-emergency repairs done on time worse than the sector median of 82.5%

95.5% Emergency repairs done on time about the sector median (94.9%)

43.4 Stage 1 complaints per 1,000 homes better than the sector median of 53.9

95.2% Stage 1 complaints answered on time better than the sector median of 89.9

7.1 Stage 2 complaints per 1,000 homes better than the sector median of 8.4

100% Stage 2 complaints answered on time better than the sector median of 88.9

13.3 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 20 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Saxon Weald had 8 complaint determinations. 36% of findings went against the landlord (sector average 60%).

36%maladministration rate
better than the sector average of 60%

13orders made

£1,425compensation ordered

The Housing Ombudsman has published 14 decisions about Saxon Weald in its searchable archive.

2maladministration

4partial maladministration

5no maladministration

Housing Association (202500393) Partial Maladministration Jan 2026
Decision Case ID 202500393 Decision type Investigation Landlord Saxon Weald Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The resident reported a leak from her boiler in January 2024. The land
Housing Association (202427040) Partial Maladministration Oct 2025
Decision Case ID 202427040 Decision type Investigation Landlord Saxon Weald Landlord type Housing Association Occupancy Assured Tenancy Date 9 October 2025 Background The resident lives in a 3-bedroom semi-detached house with her 2 childr
Housing Association (202341548) Partial Maladministration Aug 2025
The complaint is about the landlord\u2019s response to the resident\u2019s reports of: Multiple repairs in the property. Antisocial behaviour (ASB). We have also considered the landlord\u2019s complaint handling.
Housing Association (202330835) No Maladministration Jul 2025
The complaint is about the landlord's response to the resident's reports of noise transference from neighbouring properties .
Financial (202322046) No Maladministration Mar 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s request to take carpet to her new property.
Managing Relations (202303908) Maladministration Apr 2024
The complaint is about: The landlord\u2019s handling of the resident's reports of damp and mould caused by guttering not capturing rainwater causing water ingress, draught through the patio door, condensation and soaking carpets. The Ombud

Source: the Housing Ombudsman decisions archive, checked 14 Oct 2026. To see every case, search the archive for "Saxon Weald". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Saxon Weald?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

Page last updated: 14 October 2026

Sources

Registration details: Regulator of Social Housing, register of providers of social housing.
Grades: Regulator of Social Housing, regulatory judgements and notices, published 17 December 2025.
Homes owned by council area and average rents: Regulator of Social Housing, Statistical Data Return 2024/25 (Open Government Licence).
Complaint performance: Housing Ombudsman, annual complaints review landlord tables 2025-26.
Tenant satisfaction, repairs, safety and complaints figures: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25, full data set. Sector medians are calculated across all landlords in that data set.
Complaint decisions: Housing Ombudsman decisions archive, checked 14 October 2026.