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Walsall Housing Group Limited

77.2% of Walsall Housing Group tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Walsall Housing Group tenants can swap homes with other social housing tenants through a mutual exchange, with Walsall Housing Group's permission.

22,242 homes across 24 council areas, mostly in Walsall, Wolverhampton and Cannock Chase. Registered social landlord no. L4389. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Walsall Housing Group Limited owns about 22,242 social homes across 24 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 24 council areas (14 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£84£132
1 bed£97£119
2 bed£106£140
3 bed£119£150
4 bed£131£173

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C1 Consumer standards meets the consumer standards · Dec 2024
G1 Governance well governed · Jan 2026
V1 Financial viability financially strong · Jan 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Walsall Housing Group Limited tenants

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Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,049 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 111th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 77.2% better than the sector median of 71.8%
Satisfied with repairs 79.6% better than the sector median of 73.6%
Satisfied with time taken for repairs 70.8% better than the sector median of 69.5%
Home is well maintained 76.5% better than the sector median of 71.9%
Home is safe 82.4% better than the sector median of 77.6%
Landlord listens and acts 63.5% better than the sector median of 61.6%
Kept informed 71.9% about the sector median (72.0%)
Treated fairly and with respect 84.3% better than the sector median of 77.9%
Satisfied with complaints handling 35.6% about the sector median (35.5%)
Communal areas clean and well maintained 62.8% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 68.7% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 58.9% about the sector median (59.5%)

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: whg.shorthandstories.com/you-said-we-did-end-of-year-2024-25/index.html.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0.1% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
81.9% Non-emergency repairs done on time about the sector median (82.5%)
99.7% Emergency repairs done on time better than the sector median of 94.9%
32.2 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
97.2% Stage 1 complaints answered on time better than the sector median of 89.9
7.5 Stage 2 complaints per 1,000 homes about the sector median (8.4%)
98.1% Stage 2 complaints answered on time better than the sector median of 88.9
54.6 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 65 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Walsall Housing Group Limited had 14 complaint determinations. 44% of findings went against the landlord (sector average 60%).

44%maladministration rate
better than the sector average of 60%
26orders made
£3,550compensation ordered

The Housing Ombudsman has published 30 decisions about Walsall Housing Group Limited in its searchable archive (showing the most recent 30).

10maladministration
7partial maladministration
12no maladministration
  • Housing Association (202401971) Maladministration Jun 2026

      Decision Case ID 202401971 Decision type Investigation Landlord Walsall Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 June 2026 Background The resident has health conditions which affect her mob

  • Housing Association (202530694) Maladministration Apr 2026

      Decision Case ID 202530694 Decision type Investigation Landlord Walsall Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident lives with her 3 children, some of whom a

  • Housing Association (202344921) Maladministration Apr 2026

      Decision Case ID 202344921 Decision type Investigation Landlord Walsall Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 April 2026 Background The resident contacted the landlord after her neighbou

  • Housing Association (202413627) No Maladministration Mar 2026

      Decision Case ID 202413627 Decision type Investigation Landlord Walsall Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 March 2026 Background The resident lived in a 2\u2011bedroom first\u2011floo

  • Managing Relations (202334609) Partial Maladministration Oct 2025

    Decision Case ID 202334609 Decision type Investigation Landlord Walsall Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background 1.The resident held an assured tenancy with the landlo

  • Housing Association (202445292) Maladministration Sep 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s reports of damp and mould.

Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "Walsall Housing Group Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Walsall Housing Group?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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