Estuary Housing Association Limited
68.0% of Estuary Housing Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Estuary Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Estuary Housing Association's permission.
Registered social landlord no. L3535. On this page: what their tenants say, how they handle complaints, the regulator's grades and how to swap your home.
Size, areas and typical rents
The 10 areas with the most homes:
Our place guides in each council area: what it's like to live there.
- Southend-on-Sea1,473 Southend-on-Sea
- Havering579 Havering · Hornchurch · Romford
- Thurrock410 Grays · Stanford-le-Hope · Tilbury
- Maldon305 Maldon · Burnham-on-Crouch
- Colchester280 Colchester · West Mersea · Wivenhoe · Highwoods · West Bergholt
- Uttlesford207 Great Dunmow · Saffron Walden
- Epping Forest193 Epping · Chigwell · Chipping Ongar · Loughton · Waltham Abbey
- Basildon154 Basildon · Billericay · Wickford
- Barking and Dagenham154 Barking and Dagenham · Dagenham
- Castle Point149 Canvey Island · South Benfleet
All 18 council areas (8 more)
- Brentwood130 Brentwood
- Tendring97 Brightlingsea · Clacton-on-Sea · Frinton-on-Sea · Harwich · Manningtree
- Rochford54 Rayleigh
- Chelmsford47 Chelmsford · South Woodham Ferrers
- Redbridge42 Redbridge · Barkingside · Ilford
- Braintree4 Braintree · Coggeshall · Halstead · Witham
- Harlow3 Harlow
- Babergh1 Acton · Hadleigh · Sudbury
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Estuary Housing Association Limited tenants
No Estuary Housing Association Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 837 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 219th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: estuary.co.uk/tenant-satisfaction-measures.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Estuary Housing Association Limited had 16 complaint determinations. 64% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 30 decisions about Estuary Housing Association Limited in its searchable archive (showing the most recent 30).
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Housing Association (202403709)
Partial Maladministration Apr 2026
Decision Case ID 202403709 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background In August 2022, a fault with the fire sprinkler
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Housing Association (202335719)
No Maladministration Dec 2025
Decision Case ID 202335719 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 16 December 2025 Background The resident is a shared ownership leasehold
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ASB/Abuse/Nuisance (202430696)
Partial Maladministration Nov 2025
Decision Case ID 202430696 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 November 2025 Background The resident made anti-social behaviour (ASB)
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Housing Association (202340870)
Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: Concerns about a gap at the bottom of the front door. Concerns about the position of the lock on the front door. Reports of repairs to the floor near the front door
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Housing Association (202442489)
Partial Maladministration Sep 2025
The complaint is about the landlord\u2019s response to the resident\u2019s reports of damp and mould from 2024. We have also considered the landlord\u2019s complaint handling as part of the investigation.\u00a0
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Housing Association (202331300)
Partial Maladministration Jul 2025
REPORT COMPLAINT 202331300 Estuary Housing Association Limited 15 July 2025 Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. T
Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "Estuary Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Estuary Housing Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust