Plus Dane Housing Limited

72.6% of Plus Dane Housing tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), about the same as the England median of 71.8%. Plus Dane Housing tenants can swap homes with other social housing tenants through a mutual exchange, with Plus Dane Housing's permission.

13,558 homes across 13 council areas, mostly in Liverpool, Cheshire East and Cheshire West and Chester. Registered social landlord no. L4556. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

Plus Dane Housing Limited owns about 13,558 social homes across 13 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 13 council areas (3 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£84£84
1 bed£95£117
2 bed£108£137
3 bed£118£151
4 bed£129£176

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Dec 2024
G2 Governance governed adequately, some improvements needed · Jan 2026
V2 Financial viability financially viable but with risks to manage · Jan 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Plus Dane Housing Limited tenants

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Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,401 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 171st of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 72.6% about the sector median (71.8%)
Satisfied with repairs 73.5% about the sector median (73.6%)
Satisfied with time taken for repairs 65.5% worse than the sector median of 69.5%
Home is well maintained 71.1% about the sector median (71.9%)
Home is safe 76.9% about the sector median (77.6%)
Landlord listens and acts 61.4% about the sector median (61.6%)
Kept informed 67.7% worse than the sector median of 72.0%
Treated fairly and with respect 78.3% about the sector median (77.9%)
Satisfied with complaints handling 37.2% better than the sector median of 35.5%
Communal areas clean and well maintained 60.6% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 57.7% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 58% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: plusdane.co.uk/you-and-your-home/your-voice/tenant-satisfaction-measures/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
74.5% Non-emergency repairs done on time worse than the sector median of 82.5%
97% Emergency repairs done on time better than the sector median of 94.9%
81.5 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
83% Stage 1 complaints answered on time worse than the sector median of 89.9
13 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
83% Stage 2 complaints answered on time worse than the sector median of 88.9
30.1 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 65 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Plus Dane Housing Limited had 16 complaint determinations. 47% of findings went against the landlord (sector average 60%).

47%maladministration rate
better than the sector average of 60%
26orders made
£6,979compensation ordered

The Housing Ombudsman has published 26 decisions about Plus Dane Housing Limited in its searchable archive.

10maladministration
6partial maladministration
5no maladministration
  • Housing Association (202516207) Maladministration Apr 2026

      Decision Case ID 202516207 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background The resident lives in a ground floor flat of a low-rise bu

  • Housing Association (202340051) No Maladministration Feb 2026

      Decision Case ID 202340051 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The resident reported a leak from the boiler to the lan

  • Estate Management (202500289) Maladministration Feb 2026

    Decision Case ID 202500289 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a 2-bedroom mid-terrace house with

  • Housing Association (202500381) Partial Maladministration Jan 2026

      Decision Case ID 202500381 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lived in a 2-bedroom house with his wife an

  • ASB/Abuse/Nuisance (202505207) Partial Maladministration Dec 2025

    Decision Case ID 202505207 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives with her young son in a ground floor f

  • ASB/Abuse/Nuisance (202507370) No Maladministration Nov 2025

    Decision Case ID 202507370 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The property is a flat within a block. The resident raise

Source: the Housing Ombudsman decisions archive, checked 17 Oct 2026. To see every case, search the archive for "Plus Dane Housing Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Plus Dane Housing?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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