One Vision Housing Limited
85.5% of One Vision Housing tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. One Vision Housing tenants can swap homes with other social housing tenants through a mutual exchange, with One Vision Housing's permission.
13,557 homes across 14 council areas, mostly in Sefton, Liverpool and Wirral. Registered social landlord no. 4804. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
One Vision Housing Limited owns about 13,557 social homes across 14 council areas (2025/26).
The 10 areas with the most homes:
Our place guides in each council area: what it's like to live there.
- Sefton10,787 Bootle · Crosby · Formby · Maghull · Southport
- Liverpool980 Liverpool
- Wirral754 Bebington · Birkenhead · Heswall · Hoylake · Wallasey
- Cheshire West and Chester247 Chester · Ellesmere Port · Frodsham · Neston · Northwich · Winsford
- Cheshire East182 Bollington · Congleton · Crewe · Knutsford · Macclesfield · Nantwich · Sandbach · Wilmslow
- Wyre136 Fleetwood · Garstang · Poulton-le-Fylde · Thornton
- West Lancashire130 Ormskirk · Skelmersdale
- St. Helens102 St Helens · Billinge · Newton-le-Willows
- Chorley57 Chorley · Adlington
- Warrington48 Warrington
All 14 council areas (4 more)
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £83 | £85 |
| 1 bed | £95 | £114 |
| 2 bed | £103 | £129 |
| 3 bed | £118 | £148 |
| 4 bed | £127 | £172 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from One Vision Housing Limited tenants
No One Vision Housing Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,200 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 22nd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: ovh.org.uk/about-us/our-performance/tenant-satisfaction-measures-tsms/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 60 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, One Vision Housing Limited had 14 complaint determinations. 48% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 24 decisions about One Vision Housing Limited in its searchable archive.
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Financial (202116972)
No Maladministration Oct 2023
The complaint is about: Components of the resident\u2019s service charge. The landlord\u2019s conduct towards the resident in carrying out its housing management functions.
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Estate Management (202207719)
No Maladministration Jul 2023
The complaint is about the landlord\u2019s handling of the resident\u2019s request for a disabled parking bay.
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Old Property Condition migrated-2025 (202124849)
Maladministration May 2023
The complaint is about the landlord\u2019s handling of plastering works in the resident\u2019s property.
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Old Property Condition migrated-2025 (202214626)
No Maladministration Mar 2023
The complaint is about the landlord\u2019s handling of repairs to the resident\u2019s toilet and its subsequent offer of compensation.
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Old Property Condition migrated-2025 (202214321)
Reasonable Redress Mar 2023
The complaint is about the landlord\u2019s handling of the resident\u2019s report of a leak, and the subsequent damage to her property.
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Estate Management (202213153)
Partial Maladministration Mar 2023
The complaint is about the landlord\u2019s response to: Reports of overgrown trees in the neighbour\u2019s garden.\u00a0 Request to repair damage to the resident\u2019s shed and decking.
Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "One Vision Housing Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of One Vision Housing?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust