Citizen Housing Group Limited
65.6% of Citizen Housing Group tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Citizen Housing Group tenants can swap homes with other social housing tenants through a mutual exchange, with Citizen Housing Group's permission.
30,192 homes across 25 council areas, mostly in Coventry, Birmingham and Worcester. Registered social landlord no. 5075. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Citizen Housing Group Limited owns about 30,192 social homes across 25 council areas (2025/26).
The 10 areas with the most homes:
Our place guides in each council area: what it's like to live there.
- Coventry16,377 Coventry
- Birmingham5,718 Birmingham · Royal Sutton Coldfield
- Worcester1,362 Worcester
- Herefordshire, County of1,320 Hereford · Bromyard · Kington · Ledbury · Leominster · Ross-on-Wye
- Solihull1,029 Solihull · Shirley
- Wyre Forest896 Kidderminster · Stourport-on-Severn
- Wychavon664 Droitwich Spa · Evesham
- Malvern Hills518 Great Malvern
- Nuneaton and Bedworth447 Bedworth · Nuneaton
- Dudley400 Dudley · Brierley Hill · Coseley · Halesowen · Kingswinford · Sedgley · Stourbridge
All 25 council areas (15 more)
- Warwick288 Warwick · Kenilworth · Royal Leamington Spa
- Sandwell277 Blackheath · Oldbury · Rowley Regis · Smethwick · Tipton · Wednesbury · West Bromwich
- Bromsgrove262 Bromsgrove
- Rugby172 Rugby
- Redditch144 Redditch
- North Warwickshire99 Atherstone · Coleshill
- Stratford-on-Avon97 Henley-in-Arden · Stratford-upon-Avon
- Shropshire52 Bridgnorth · Church Stretton · Ludlow · Market Drayton · Oswestry · Shrewsbury · Wem · Whitchurch · Shifnal
- Tewkesbury25 Tewkesbury
- Walsall22 Walsall · Aldridge · Bloxwich · Brownhills · Darlaston · Willenhall
- Lichfield14 Lichfield · Burntwood · Fazeley
- Tamworth4 Tamworth
- Wolverhampton3 Wolverhampton · Bilston · Wednesfield
- Forest of Dean1 Cinderford · Lydney
- Cannock Chase1 Cannock · Rugeley · Hednesford
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £83 | £132 |
| 1 bed | £97 | £125 |
| 2 bed | £112 | £148 |
| 3 bed | £125 | £165 |
| 4 bed | £143 | £198 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Citizen Housing Group Limited tenants
No Citizen Housing Group Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 3,784 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 252nd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: citizenhousing.org.uk/tenant-satisfaction-measures/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 28 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Citizen Housing Group Limited had 66 complaint determinations. 50% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 17 decisions about Citizen Housing Group Limited in its searchable archive.
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Housing Association (202344210)
Partial Maladministration Aug 2025
The complaint is about the landlord\u2019s handling of: the resident\u2019s reports of parking issues. the associated complaint.
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Housing Association (202344488)
Maladministration Aug 2025
The complaint is about the landlord's handling of the resident\u2019s reports of: Damp and mould and associated repairs. Rats in her home.
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Housing Association (202443564)
Reasonable Redress Aug 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of leaks.
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Housing Association (202431377)
Partial Maladministration Jul 2025
The resident's complaint is about the landlord's handling of:\u00a0 Request for a discretionary move. Reports of issues with damp and mould. Reports of belongings being damaged due to the damp and mould. Reports of issues with antisocial be
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Housing Association (202310414)
Partial Maladministration Jun 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: reports of repairs and damp and mould in the property. reports of cracks and structural defects in the property. concerns about fire safety. request for it to make
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Housing Association (202427458)
Maladministration Jun 2025
The complaint is about the landlord\u2019s response to the resident\u2019s request for compensation for damaged possessions.
Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "Citizen Housing Group Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Citizen Housing Group?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust