Irwell Valley Housing Association Limited
65.6% of Irwell Valley Housing Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Irwell Valley Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Irwell Valley Housing Association's permission.
7,461 homes across 10 council areas, mostly in Trafford, Bolton and Salford. Registered social landlord no. L0061. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Irwell Valley Housing Association Limited owns about 7,461 social homes across 10 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Trafford2,155 Altrincham · Partington · Sale · Stretford · Urmston
- Bolton1,331 Bolton · Farnworth · Horwich · Kearsley · Little Lever · Westhoughton
- Salford1,281 Salford · Eccles · Irlam · Swinton · Walkden
- Bury1,068 Bury · Radcliffe · Ramsbottom · Whitefield · Prestwich
- Tameside992 Ashton-under-Lyne · Denton · Droylsden · Dukinfield · Hyde · Mossley · Stalybridge
- Manchester539 Manchester · Withington
- Stockport58 Stockport · Bramhall · Cheadle · Cheadle Hulme · Gatley · Hazel Grove · Marple
- Pendle27 Barnoldswick · Brierfield · Colne · Nelson
- West Lancashire5 Ormskirk · Skelmersdale
- Rossendale5 Bacup · Haslingden · Rawtenstall · Whitworth
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £81 | £133 |
| 1 bed | £91 | £125 |
| 2 bed | £103 | £139 |
| 3 bed | £115 | £151 |
| 4 bed | £126 | £178 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Irwell Valley Housing Association Limited tenants
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Tenant Ratings On Mutual Home Exchange
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What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,301 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 252nd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: irwellvalley.co.uk/for-customers/tenant-information/service-standards-and-policies/tenant-satisfaction-measures-tsm-results-202324/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 60 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Irwell Valley Housing Association Limited had 18 complaint determinations. 74% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 30 decisions about Irwell Valley Housing Association Limited in its searchable archive (showing the most recent 30).
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Housing Association (202334405)
Partial Maladministration Jan 2026
Decision Case ID 202334405 Decision type Investigation Landlord Irwell Valley Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident reported that there was dam
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Managing Relations (202340420)
No Maladministration Dec 2025
Decision Case ID 202340420 Decision type Investigation Landlord Irwell Valley Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 2-bedroom flat. H
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Managing Relations (202325475)
Maladministration Sep 2025
The complaint is about the landlord\u2019s responses to the resident\u2019s: \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 reports of damp, mould, and insect infestation. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 associated complaint.
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Housing Association (202425825)
Maladministration Sep 2025
The complaint is about the landlord\u2019s: Response to the resident\u2019s concerns about a management transfer between properties A and B, including communal security. Complaint handling.
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Old Property Condition categories (202420100)
Aug 2025
The complaint is about the resident\u2019s reports of a leak causing damp and mould at the property.
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Housing Association (202418074)
Maladministration Jul 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports concerning the standard of grounds maintenance in communal areas. Reports concerning the condition of fencing in the communal areas.
Source: the Housing Ombudsman decisions archive, checked 14 Oct 2026. To see every case, search the archive for "Irwell Valley Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Irwell Valley Housing Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust