Saffron Housing Trust Limited
74.0% of Saffron Housing Trust tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Saffron Housing Trust tenants can swap homes with other social housing tenants through a mutual exchange, with Saffron Housing Trust's permission.
6,774 homes across 22 council areas, mostly in South Norfolk, Broadland and East Suffolk. Registered social landlord no. LH4412. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Saffron Housing Trust Limited owns about 6,774 social homes across 22 council areas (2025/26).
The 10 areas with the most homes:
Our place guides in each council area: what it's like to live there.
- South Norfolk5,009 Diss · Wymondham
- Broadland478 Sprowston
- East Suffolk471 Beccles · Felixstowe · Halesworth · Lowestoft · Southwold · Woodbridge
- Breckland381 Attleborough · Dereham · Swaffham · Thetford
- Norwich152 Norwich
- Great Yarmouth100 Great Yarmouth · Gorleston-on-Sea
- Mid Suffolk73 Stowmarket
- North Norfolk42 Cromer · North Walsham
- King's Lynn and West Norfolk30 King's Lynn · Downham Market
- East Cambridgeshire6 Ely
All 22 council areas (12 more)
- East Cambridgeshire6 Ely
- Chelmsford6 Chelmsford · South Woodham Ferrers
- West Suffolk5 Bury St Edmunds · Clare · Haverhill · Mildenhall · Newmarket
- Colchester4 Colchester · West Mersea · Wivenhoe · Highwoods · West Bergholt
- Braintree2 Braintree · Coggeshall · Halstead · Witham
- Brentwood2 Brentwood
- Castle Point2 Canvey Island · South Benfleet
- Epping Forest1 Epping · Chigwell · Chipping Ongar · Loughton · Waltham Abbey
- Tendring1 Brightlingsea · Clacton-on-Sea · Frinton-on-Sea · Harwich · Manningtree
- South Cambridgeshire1 Cambourne
- Fenland1 March · Whittlesey · Wisbech
- Peterborough1 Peterborough
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £85 | £111 |
| 1 bed | £96 | £126 |
| 2 bed | £110 | £149 |
| 3 bed | £123 | £172 |
| 4 bed | £140 | £224 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Saffron Housing Trust Limited tenants
No Saffron Housing Trust Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 694 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 154th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 28 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Saffron Housing Trust Limited had 12 complaint determinations. 64% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 16 decisions about Saffron Housing Trust Limited in its searchable archive.
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Housing Association (202411877)
Partial Maladministration Apr 2026
Decision Case ID 202411877 and 202443739 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident is autistic and experiences
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Managing Relations (202502260)
Maladministration Nov 2025
Decision Case ID 202502260 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives in a 3-bedroom house with her 2 ch
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Housing Association (202415144)
Partial Maladministration Nov 2025
Decision Case ID 202415144 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident moved into her house via a mutual exch
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Housing Association (202500059)
Maladministration Oct 2025
Decision Case ID 202500059 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom bungalow. She is d
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Housing Association (202331597)
No Maladministration Sep 2025
The resident\u2019s complaint is about the landlord\u2019s decision not to reimburse her for: Heating costs. Damaged belongings.
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Planned Works (202400437)
No Maladministration Aug 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s request for a cat flap in his door.
Source: the Housing Ombudsman decisions archive, checked 11 Oct 2026. To see every case, search the archive for "Saffron Housing Trust Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Saffron Housing Trust?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust