Swan Housing Association Limited
Swan Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Swan Housing Association's permission.
8,425 homes across 22 council areas, mostly in Basildon, Tower Hamlets and Havering. Registered social landlord no. L4145. On this page: how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Swan Housing Association Limited owns about 8,425 social homes across 22 council areas (2025/26).
The 10 areas with the most homes:
Our place guides in each council area: what it's like to live there.
- Basildon3,038 Basildon · Billericay · Wickford
- Tower Hamlets1,871 Tower Hamlets
- Havering817 Havering · Hornchurch · Romford
- Chelmsford674 Chelmsford · South Woodham Ferrers
- Redbridge527 Redbridge · Barkingside · Ilford
- Colchester267 Colchester · West Mersea · Wivenhoe · Highwoods · West Bergholt
- Thurrock213 Grays · Stanford-le-Hope · Tilbury
- Braintree201 Braintree · Coggeshall · Halstead · Witham
- Southend-on-Sea176 Southend-on-Sea
- Tendring134 Brightlingsea · Clacton-on-Sea · Frinton-on-Sea · Harwich · Manningtree
All 22 council areas (12 more)
- Rochford127 Rayleigh
- Uttlesford123 Great Dunmow · Saffron Walden
- Harlow91 Harlow
- Brentwood68 Brentwood
- Castle Point50 Canvey Island · South Benfleet
- Waltham Forest27 Waltham Forest · Chingford · Walthamstow
- Barking and Dagenham9 Barking and Dagenham · Dagenham
- Newham4 Newham
- Maldon4 Maldon · Burnham-on-Crouch
- Epping Forest2 Epping · Chigwell · Chipping Ongar · Loughton · Waltham Abbey
- Wigan1 Wigan · Ashton-in-Makerfield · Atherton · Golborne · Hindley · Leigh · Tyldesley
- Canterbury1 Canterbury · Herne Bay · Whitstable
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £100 | £162 |
| 1 bed | £119 | £179 |
| 2 bed | £138 | £211 |
| 3 bed | £156 | £238 |
| 4 bed | £173 | £270 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V). Swan Housing Association Limited is covered by the judgement on Sanctuary Housing Association.
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Swan Housing Association Limited tenants
No Swan Housing Association Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Housing Ombudsman decisions
The Housing Ombudsman has published 8 decisions about Swan Housing Association Limited in its searchable archive.
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Old Property Condition migrated-2025 (202234533)
Maladministration Dec 2023
This complaint is about the landlord\u2019s handling of the resident\u2019s reports of damp and mould problems in his home.
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Managing Relations (202210236)
Maladministration Oct 2023
The complaint is about: The landlord\u2019s handling of, and communication about, reports of outstanding repairs at the property specifically the pigeon proofing of the balcony and a broken vent in the bathroom. The landlord\u2019s handling
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Financial (202221979)
Maladministration Aug 2023
The complaint is about: The landlord\u2019s handling of an interruption to the resident\u2019s gas supply. The associated compensation request. Staff conduct.
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Managing Relations (202207036)
Maladministration Jul 2023
The complaint is about the landlord\u2019s handling of adaptation works to the rear of the property. The Ombudsman has also considered the landlord\u2019s complaint handling.
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Managing Relations (202205072)
Maladministration May 2023
The complaint is about the landlord\u2019s response to the resident's reports of outstanding repairs. The Ombudsman will also consider the landlord\u2019s complaint handling.
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Moving/Buying/Selling Home (202208879)
No Maladministration Feb 2023
The complaint is about the landlord\u2019s handling of the resident\u2019s property transfer application.
Source: the Housing Ombudsman decisions archive, checked 26 Oct 2026. To see every case, search the archive for "Swan Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
How to check Swan Housing Association's reputation
Swan Housing Association doesn't appear in the regulator's latest published tenant satisfaction figures, so there are no national scores to show here.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Housing Ombudsman's decisions for "Swan Housing Association Limited" in the decisions archive. No results is common for small landlords and usually a good sign.
- Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
- Look at the area too. Most of their homes are in Basildon: see our Basildon guide for what it's like to live there.
Swapping with a tenant of Swan Housing Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
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