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bpha Limited

71.8% of bpha tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), about the same as the England median of 71.8%. bpha tenants can swap homes with other social housing tenants through a mutual exchange, with bpha's permission.

17,565 homes across 28 council areas, mostly in Bedford, Milton Keynes and South Cambridgeshire. Registered social landlord no. LH3887. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

bpha Limited owns about 17,565 social homes across 28 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 28 council areas (18 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£93£128
1 bed£108£147
2 bed£125£182
3 bed£141£212
4 bed£159£262

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C1 Consumer standards meets the consumer standards · Jul 2026
G1 Governance well governed · Jul 2026
V1 Financial viability financially strong · Jul 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from bpha Limited tenants

No bpha Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 995 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 177th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 71.8% about the sector median (71.8%)
Satisfied with repairs 69.5% worse than the sector median of 73.6%
Satisfied with time taken for repairs 61.1% worse than the sector median of 69.5%
Home is well maintained 70.8% worse than the sector median of 71.9%
Home is safe 76.9% about the sector median (77.6%)
Landlord listens and acts 56.3% worse than the sector median of 61.6%
Kept informed 67.7% worse than the sector median of 72.0%
Treated fairly and with respect 77.7% about the sector median (77.9%)
Satisfied with complaints handling 40.7% better than the sector median of 35.5%
Communal areas clean and well maintained 59% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 53.6% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 52.9% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: bpha.org.uk/about-us/our-performance/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
66.6% Non-emergency repairs done on time worse than the sector median of 82.5%
94.3% Emergency repairs done on time about the sector median (94.9%)
38.5 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
90.5% Stage 1 complaints answered on time about the sector median (89.9%)
8.2 Stage 2 complaints per 1,000 homes about the sector median (8.4%)
65.8% Stage 2 complaints answered on time worse than the sector median of 88.9
37.5 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 20 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, bpha Limited had 15 complaint determinations. 69% of findings went against the landlord (sector average 60%).

69%maladministration rate
worse than the sector average of 60%
38orders made
£5,550compensation ordered

The Housing Ombudsman has published 23 decisions about bpha Limited in its searchable archive.

11maladministration
4partial maladministration
6no maladministration
  • Housing Association (202446415) Maladministration Jun 2026

      Decision Case ID 202446415 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy 5 year Fixed Term Assured Shorthold Tenancy Date 12 June 2026 Background The resident\u2019s tenancy started in 2017.

  • Housing Association (202402182) Maladministration May 2026

      Decision Case ID 202402182 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident reported a roof leak in January 2024. The landlord arranged

  • Estate Management (202526100) No Maladministration May 2026

    Decision Case ID 202526100 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 May 2026 Background The resident\u2019s front garden is fenced on both sides. However, it is op

  • Estate Management (202503718) Maladministration Mar 2026

    Decision Case ID 202503718 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Leaseholder Date 31 March 2026 Background The property is a 2-bedroom ground floor flat which was built in 2023. The re

  • Housing Association (202416470) Partial Maladministration Feb 2026

      Decision Case ID 202416470 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident lives in a house with a rear garden. She has long term

  • Housing Association (202422848) Partial Maladministration Jan 2026

      Decision Case ID 202422848 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Leaseholder Date 28 January 2026 Background The resident complained to the landlord as he was unhappy with its handli

Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "bpha Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of bpha?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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