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Muir Group Housing Association Limited

82.8% of Muir Group Housing Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Muir Group Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Muir Group Housing Association's permission.

5,811 homes across 31 council areas, mostly in Cheshire West and Chester, Huntingdonshire and Warrington. Registered social landlord no. L2194. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Muir Group Housing Association Limited owns about 5,811 social homes across 31 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 31 council areas (21 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£86£93
1 bed£98£121
2 bed£112£146
3 bed£124£166
4 bed£137£203

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

G1 Governance well governed · Dec 2025
V2 Financial viability financially viable but with risks to manage · Dec 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Muir Group Housing Association Limited tenants

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 784 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 46th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 82.8% better than the sector median of 71.8%
Satisfied with repairs 78.3% better than the sector median of 73.6%
Satisfied with time taken for repairs 68.1% worse than the sector median of 69.5%
Home is well maintained 84.1% better than the sector median of 71.9%
Home is safe 85.3% better than the sector median of 77.6%
Landlord listens and acts 73.8% better than the sector median of 61.6%
Kept informed 87.9% better than the sector median of 72.0%
Treated fairly and with respect 87.4% better than the sector median of 77.9%
Satisfied with complaints handling 46.5% better than the sector median of 35.5%
Communal areas clean and well maintained 65.7% about the sector median (66.7%)
Positive contribution to the neighbourhood 82.5% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 78.1% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: muir.org.uk/publications.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0.3% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
75.8% Non-emergency repairs done on time worse than the sector median of 82.5%
81.7% Emergency repairs done on time worse than the sector median of 94.9%
143.8 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
100% Stage 1 complaints answered on time better than the sector median of 89.9
13.7 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
100% Stage 2 complaints answered on time better than the sector median of 88.9
10.4 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 20 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Muir Group Housing Association Limited had 5 complaint determinations. 56% of findings went against the landlord (sector average 60%).

56%maladministration rate
better than the sector average of 60%
17orders made
£5,435compensation ordered

The Housing Ombudsman has published 7 decisions about Muir Group Housing Association Limited in its searchable archive.

4maladministration
1partial maladministration
2no maladministration
  • Managing Relations (202318586) Maladministration Dec 2025

    Decision Case ID 202318586 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 December 2025 Background The resident reported damp and mou

  • Managing Relations (202412069) Maladministration Nov 2025

    Decision Case ID 202412069 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 November 2025 Background The resident raised a number of co

  • Housing Association (202432914) No Maladministration Nov 2025

      Decision Case ID 202432914 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives in a 2 bedroom ground f

  • Old Complaints Handling categories (202214276) Maladministration Jan 2025

    The complaint is about the landlord\u2019s handling of: Repairs and the resident\u2019s subsequent request for compensation. The associated complaint.

  • Health and Safety (inc. building safety) (202311425) Partial Maladministration Aug 2024

    The complaint is about the landlord\u2019s handling of: A request to rewire the property. Repairs to a footpath. A request for a wet room. A request to replace storage heaters. The Ombudsman has also decided to investigate the landlord\u20

  • Estate Management (202201833) No Maladministration Mar 2023

    The complaint is about: The landlord\u2019s response to a complaint about communal cleaning provision. The landlord not providing a breakdown of service charges.

Source: the Housing Ombudsman decisions archive, checked 16 Oct 2026. To see every case, search the archive for "Muir Group Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Muir Group Housing Association?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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