Vivid Housing Limited
73.3% of Vivid Housing tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Vivid Housing tenants can swap homes with other social housing tenants through a mutual exchange, with Vivid Housing's permission.
35,410 homes across 26 council areas, mostly in Basingstoke and Deane, Eastleigh and Rushmoor. Registered social landlord no. 4850. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Vivid Housing Limited owns about 35,410 social homes across 26 council areas (2025/26).
The 10 areas with the most homes:
Our place guides in each council area: what it's like to live there.
- Basingstoke and Deane6,983 Basingstoke
- Eastleigh6,123 Eastleigh · Hedge End · Chandler's Ford
- Rushmoor4,977 Aldershot · Farnborough
- Portsmouth2,903 Portsmouth
- Hart2,830 Fleet · Yateley
- Winchester1,483 Winchester · Bishop's Waltham
- Gosport1,454 Gosport
- Havant1,363 Havant · Emsworth · Waterlooville
- Test Valley1,137 Andover · Romsey
- Fareham1,127 Fareham · Portchester
All 26 council areas (16 more)
- Southampton1,098 Southampton
- Guildford630 Guildford
- Wokingham594 Wokingham · Woodley · Earley
- Waverley584 Farnham · Godalming · Haslemere · Cranleigh
- East Hampshire510 Alton · Petersfield
- Chichester357 Chichester · Midhurst
- Arun336 Arundel · Bognor Regis · Littlehampton
- Surrey Heath257 Camberley
- New Forest211 Lymington · New Milton · Totton
- Adur159 Shoreham-by-Sea · Lancing
- Runnymede83 Addlestone · Chertsey · Egham
- Horsham53 Horsham · Steyning · Billingshurst · Pulborough · Storrington
- West Berkshire49 Newbury · Thatcham
- Bracknell Forest44 Bracknell · Sandhurst
- Reading40 Reading · Tilehurst
- Wiltshire25 Salisbury · Amesbury · Bradford-on-Avon · Calne · Chippenham · Corsham · Devizes · Marlborough · Melksham · Trowbridge · Warminster · Westbury
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £96 | £161 |
| 1 bed | £116 | £160 |
| 2 bed | £137 | £198 |
| 3 bed | £154 | £237 |
| 4 bed | £175 | £293 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Vivid Housing Limited tenants
No Vivid Housing Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,286 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 163rd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: vivid.foleon.com/reports/annual-review-24-25/how-were-performing.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 21 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Vivid Housing Limited had 52 complaint determinations. 55% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 28 decisions about Vivid Housing Limited in its searchable archive.
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ASB/Abuse/Nuisance (202312618)
Partial Maladministration Sep 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s reports concerning: a neighbour committing benefit fraud. a neighbour running a business from their home. noise nuisance and antisocial behaviour (ASB). access to, a
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ASB/Abuse/Nuisance (202207186)
Reasonable Redress Apr 2023
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of antisocial behaviour and the subsequent amount of compensation it offered.
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ASB/Abuse/Nuisance (202012617)
No Maladministration Sep 2022
The complaint is about the landlord\u2019s response to the resident\u2019s: Reports about anti-social behaviour (\u2018ASB\u2019) and dog urine. request for a move.
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Occupancy Rights (202127008)
No Maladministration Sep 2022
The complaint is about the landlord\u2019s response to the resident\u2019s request to succeed to his late parents\u2019 tenancy.
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Old Property Condition migrated-2025 (202118947)
Partial Maladministration Sep 2022
The complaint is about: The landlord\u2019s response to the resident\u2019s requests for it to replace damaged flooring and cupboards at his property following a leak there. The landlord\u2019s response to the resident\u2019s requests to
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Estate Management (202104383)
No Maladministration Aug 2022
The complaint concerns how the landlord allocated the parking bays for the resident\u2019s property.
Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "Vivid Housing Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Vivid Housing?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust