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Mosscare St. Vincent's Housing Group Limited

72.9% of Mosscare St. Vincent's Housing Group tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Mosscare St. Vincent's Housing Group tenants can swap homes with other social housing tenants through a mutual exchange, with Mosscare St. Vincent's Housing Group's permission.

8,733 homes across 16 council areas, mostly in Manchester, Stockport and Rochdale. Registered social landlord no. 4857. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Mosscare St. Vincent's Housing Group Limited owns about 8,733 social homes across 16 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 16 council areas (6 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£81£133
1 bed£90£124
2 bed£101£141
3 bed£113£151
4 bed£126£182

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C1 Consumer standards meets the consumer standards · May 2025
G1 Governance well governed · Nov 2025
V2 Financial viability financially viable but with risks to manage · Nov 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Mosscare St. Vincent's Housing Group Limited tenants

No Mosscare St. Vincent's Housing Group Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,157 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 166th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 72.9% better than the sector median of 71.8%
Satisfied with repairs 73.4% about the sector median (73.6%)
Satisfied with time taken for repairs 64.5% worse than the sector median of 69.5%
Home is well maintained 73.9% better than the sector median of 71.9%
Home is safe 81.2% better than the sector median of 77.6%
Landlord listens and acts 65.7% better than the sector median of 61.6%
Kept informed 76.5% better than the sector median of 72.0%
Treated fairly and with respect 81.9% better than the sector median of 77.9%
Satisfied with complaints handling 42.1% better than the sector median of 35.5%
Communal areas clean and well maintained 69.2% better than the sector median of 66.7%
Positive contribution to the neighbourhood 65% about the sector median (64.6%)
Satisfied with handling of anti-social behaviour 69.7% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: msvhousing.co.uk/about-us/how-we-are-doing.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
99.6% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
96.1% Lift safety checks completed worse than the sector median of 100.0%
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
77.4% Non-emergency repairs done on time worse than the sector median of 82.5%
100% Emergency repairs done on time better than the sector median of 94.9%
41.6 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
95.9% Stage 1 complaints answered on time better than the sector median of 89.9
7.3 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
98.3% Stage 2 complaints answered on time better than the sector median of 88.9
58.2 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 64 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Mosscare St. Vincent's Housing Group Limited had 6 complaint determinations. 69% of findings went against the landlord (sector average 60%).

69%maladministration rate
worse than the sector average of 60%
22orders made
£5,398compensation ordered

No published Housing Ombudsman decisions were found for Mosscare St. Vincent's Housing Group Limited when we checked on 17 Oct 2026. You can search the decisions archive for "Mosscare St. Vincent's Housing Group Limited" yourself.

Swapping with a tenant of Mosscare St. Vincent's Housing Group?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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