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Westward Housing Group Limited

79.6% of Westward Housing Group tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Westward Housing Group tenants can swap homes with other social housing tenants through a mutual exchange, with Westward Housing Group's permission.

7,299 homes across 12 council areas, mostly in Torridge, Torbay and Cornwall. Registered social landlord no. 4826. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Westward Housing Group Limited owns about 7,299 social homes across 12 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 12 council areas (2 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£77£85
1 bed£91£117
2 bed£105£147
3 bed£118£177
4 bed£135£207

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 552 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 77th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 79.6% better than the sector median of 71.8%
Satisfied with repairs 79% better than the sector median of 73.6%
Satisfied with time taken for repairs 73.3% better than the sector median of 69.5%
Home is well maintained 77.4% better than the sector median of 71.9%
Home is safe 83.2% better than the sector median of 77.6%
Landlord listens and acts 68.9% better than the sector median of 61.6%
Kept informed 74.5% better than the sector median of 72.0%
Treated fairly and with respect 83.2% better than the sector median of 77.9%
Satisfied with complaints handling 41.6% better than the sector median of 35.5%
Communal areas clean and well maintained 66.7% about the sector median (66.7%)
Positive contribution to the neighbourhood 64.6% about the sector median (64.6%)
Satisfied with handling of anti-social behaviour 64.5% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: westwardhousing.org.uk/tsm-annual.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
99.9% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
3.8% Homes NOT meeting the Decent Homes Standard worse than the sector median of 0.5%
83.2% Non-emergency repairs done on time about the sector median (82.5%)
96.6% Emergency repairs done on time better than the sector median of 94.9%
69.6 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
94.8% Stage 1 complaints answered on time better than the sector median of 89.9
9 Stage 2 complaints per 1,000 homes about the sector median (8.4%)
84.2% Stage 2 complaints answered on time worse than the sector median of 88.9
6.7 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 60 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Westward Housing Group Limited had 9 complaint determinations. 65% of findings went against the landlord (sector average 60%).

65%maladministration rate
worse than the sector average of 60%
24orders made
£2,307compensation ordered

The Housing Ombudsman has published 16 decisions about Westward Housing Group Limited in its searchable archive.

5maladministration
6partial maladministration
2no maladministration
  • Responsive repairs/activity (202403276) Reasonable Redress Apr 2026

    Decision Case ID 202403276 Decision type Investigation Landlord Westward Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident reported damp and mould in her porch on 22

  • Housing Association (202206383) Outside Jurisdiction Mar 2026

      Decision Case ID 202206383 Decision type Investigation Landlord Westward Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 16 March 2026 Background The resident\u2019s lease started on 31 March 2020.

  • Housing Association (202429599) Partial Maladministration Oct 2025

      Decision Case ID 202429599 Decision type Investigation Landlord Westward Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a first floor, 1-bedroom flat

  • Housing Association (202414474) Partial Maladministration Sep 2025

      REPORT COMPLAINT 202414474 Westward Housing Group Limited 18 September 2025   Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. T

  • Housing Association (202406785) Partial Maladministration Jul 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of structural movement of the property. Reports of damp and mould and the associated damage to his belongings.

  • Housing Association (202339011) Maladministration May 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s rent arrears and changes to his direct debit rent payments.

Source: the Housing Ombudsman decisions archive, checked 17 Oct 2026. To see every case, search the archive for "Westward Housing Group Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Westward Housing Group?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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