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Midland Heart Limited

78.7% of Midland Heart tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Midland Heart tenants can swap homes with other social housing tenants through a mutual exchange, with Midland Heart's permission.

30,510 homes across 43 council areas, mostly in Birmingham, Coventry and Wolverhampton. Registered social landlord no. L4466. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Midland Heart Limited owns about 30,510 social homes across 43 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 43 council areas (33 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£85£140
1 bed£98£124
2 bed£113£147
3 bed£126£165
4 bed£142£196

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C1 Consumer standards meets the consumer standards · Mar 2025
G1 Governance well governed · Dec 2025
V1 Financial viability financially strong · Dec 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Midland Heart Limited tenants

No Midland Heart Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

No tenant ratings yet.

Rent from Midland Heart? Rate and review them

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,219 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 91st of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 78.7% better than the sector median of 71.8%
Satisfied with repairs 80.3% better than the sector median of 73.6%
Satisfied with time taken for repairs 78.7% better than the sector median of 69.5%
Home is well maintained 77.9% better than the sector median of 71.9%
Home is safe 82.7% better than the sector median of 77.6%
Landlord listens and acts 68.9% better than the sector median of 61.6%
Kept informed 76.6% better than the sector median of 72.0%
Treated fairly and with respect 83% better than the sector median of 77.9%
Satisfied with complaints handling 37.7% better than the sector median of 35.5%
Communal areas clean and well maintained 76.3% better than the sector median of 66.7%
Positive contribution to the neighbourhood 68.1% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 64.5% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: midlandheart.org.uk/about-us/how-were-performing/tsm-results/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
88.1% Non-emergency repairs done on time better than the sector median of 82.5%
94.5% Emergency repairs done on time about the sector median (94.9%)
59.8 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
95% Stage 1 complaints answered on time better than the sector median of 89.9
9.4 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
83.7% Stage 2 complaints answered on time worse than the sector median of 88.9
15.4 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 90 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Midland Heart Limited had 51 complaint determinations. 45% of findings went against the landlord (sector average 60%).

45%maladministration rate
better than the sector average of 60%
125orders made
£47,633compensation ordered

The Housing Ombudsman has published 30 decisions about Midland Heart Limited in its searchable archive (showing the most recent 30).

11maladministration
7partial maladministration
7no maladministration
  • Housing Association (202408923) Maladministration Jun 2026

      Decision Case ID 202408923 Decision type Investigation Landlord Midland Heart Landlord type Housing Association Occupancy Assured tenancy Date 16 June 2026 Background On 1 March 2024, the resident raised a number of queries about the 2024

  • Estate Management (202221858) Maladministration Mar 2024

    The complaint is about: The landlord\u2019s handling of the resident\u2019s reports about the condition of a shared garden. The landlord\u2019s complaint handling.

  • Financial (202223563) No Maladministration Feb 2024

    The complaint is about: The landlord\u2019s response following a leak affecting the resident\u2019s property. The landlord\u2019s response to the resident\u2019s reports of damages to her personal belongings following the leak. The landlor

  • ASB/Abuse/Nuisance (202228118) Partial Maladministration Oct 2023

    The complaint is about the landlord\u2019s: Handling of the resident\u2019s reports of antisocial behaviour (ASB) from her neighbour. Complaint handling.

  • ASB/Abuse/Nuisance (202212883) Maladministration Oct 2023

    The complaint is about the landlord\u2019s handling of: shower replacement works; graffiti and signage removal; the resident\u2019s request for a gate. The Ombudsman has also considered the landlord\u2019s complaint handling.

  • Health and Safety (inc. building safety) (202125636) Partial Maladministration Aug 2023

    The complaint is about: The landlord\u2019s response to the resident\u2019s reports of no heating in the property. The landlord\u2019s response to the resident\u2019s reports of draughts from the windows throughout the property. The landlor

Source: the Housing Ombudsman decisions archive, checked 12 Oct 2026. To see every case, search the archive for "Midland Heart Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Midland Heart?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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