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GreenSquareAccord Limited

58.2% of GreenSquareAccord tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. GreenSquareAccord tenants can swap homes with other social housing tenants through a mutual exchange, with GreenSquareAccord's permission.

24,630 homes across 37 council areas, mostly in Wiltshire, Walsall and Birmingham. Registered social landlord no. LH3902. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

GreenSquareAccord Limited owns about 24,630 social homes across 37 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 37 council areas (27 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£87£159
1 bed£103£136
2 bed£119£164
3 bed£133£188
4 bed£149£219

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Oct 2025
G3 Governance does not meet the governance standard · Oct 2026
V3 Financial viability does not meet the viability standard · Oct 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from GreenSquareAccord Limited tenants

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Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,415 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 314th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 58.2% worse than the sector median of 71.8%
Satisfied with repairs 56.9% worse than the sector median of 73.6%
Satisfied with time taken for repairs 49.9% worse than the sector median of 69.5%
Home is well maintained 56.7% worse than the sector median of 71.9%
Home is safe 65.4% worse than the sector median of 77.6%
Landlord listens and acts 49.8% worse than the sector median of 61.6%
Kept informed 52.4% worse than the sector median of 72.0%
Treated fairly and with respect 64.3% worse than the sector median of 77.9%
Satisfied with complaints handling 24.8% worse than the sector median of 35.5%
Communal areas clean and well maintained 56.1% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 49% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 49.3% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: greensquareaccord.co.uk/about/our-performance/tenant-satisfaction-measures.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.9% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
99.7% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
76.6% Non-emergency repairs done on time worse than the sector median of 82.5%
94.7% Emergency repairs done on time about the sector median (94.9%)
194.1 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
73.8% Stage 1 complaints answered on time worse than the sector median of 89.9
44.7 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
97.8% Stage 2 complaints answered on time better than the sector median of 88.9
26.9 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 28 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, GreenSquareAccord Limited had 116 complaint determinations. 45% of findings went against the landlord (sector average 60%).

45%maladministration rate
better than the sector average of 60%
267orders made
£71,794compensation ordered

The Housing Ombudsman has published 30 decisions about GreenSquareAccord Limited in its searchable archive (showing the most recent 30).

12maladministration
9partial maladministration
2no maladministration
  • Housing Association (202513966) No Maladministration Mar 2026

    Decision Case ID 202513966 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 March 2026 Background The resident lives with her son. The landlord is aware she h

  • Housing Association (202524178) Partial Maladministration Feb 2026

    Decision Case ID 202524178 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident reported repairs to her landlord including a

  • Housing Association (202343731) Reasonable Redress Feb 2026

      Decision Case ID 202343731 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives with her children in the property. T

  • Housing Association (202453111) Maladministration Sep 2025

    The complaint is about the landlord\u2019s handing of damp in the property and associated repairs.

  • Housing Association (202451598) Maladministration Aug 2025

    This complaint is about the landlord\u2019s handling of the resident\u2019s reports of: Damp, mould, and window issues within the property. Issues concerning her neighbours. The condition of the communal areas.

  • Housing Association (202439567) Outside Jurisdiction Jun 2025

    The complaint is about the landlord's handling of: Repairs to the resident\u2019s kitchen.\u00a0 The resident\u2019s reports of damp and mould.

Source: the Housing Ombudsman decisions archive, checked 14 Oct 2026. To see every case, search the archive for "GreenSquareAccord Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of GreenSquareAccord?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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