Town and Country Housing
12,640 homes across 30 council areas, mostly in Tunbridge Wells, Epsom and Ewell and Dover. Registered social landlord no. L4251. On this page: how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Town and Country Housing owns about 12,640 social homes across 30 council areas (2024/25).
The 10 areas with the most homes:
marks a place guide in that council area: what it's like to live there, rents and homes to swap.
- Tunbridge Wells5,835
- Epsom and Ewell 2,042
- Dover717
- Wealden608
- Canterbury547
- Maidstone Staplehurst guide481
- Gravesham Gravesend guide477
- Thanet429
- Tonbridge and Malling 386
- Medway Chatham guide314
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2024/25. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £111 | £156 |
| 1 bed | £112 | £159 |
| 2 bed | £131 | £204 |
| 3 bed | £150 | £244 |
| 4 bed | £168 | £296 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V). Town and Country Housing is covered by the judgement on Peabody Trust.
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Town and Country Housing tenants
No Town and Country Housing tenants have listed a home yet. Are you one? List your home and it will appear here.
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Town and Country Housing had 28 complaint determinations. 57% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
You can search the Housing Ombudsman decisions archive for "Town and Country Housing" to see published complaints about this landlord.
How to check Town and Country Housing's reputation
Town and Country Housing doesn't appear in the regulator's latest published tenant satisfaction figures, so there are no national scores to show here.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Housing Ombudsman's decisions for "Town and Country Housing" in the decisions archive. No results is common for small landlords and usually a good sign.
- Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
- Look at the area too. Most of their homes are in Tunbridge Wells.
Swapping with a tenant of Town and Country Housing?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.