Origin Housing Limited

6,592 homes across 33 council areas, mostly in Camden, Enfield and Watford. Registered social landlord no. L0871. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Origin Housing Limited owns about 6,592 social homes across 33 council areas (2024/25).

The 10 areas with the most homes:

marks a place guide in that council area: what it's like to live there, rents and homes to swap.

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2024/25. Your own rent depends on the exact home.

Size	Social rent	Affordable rent
Bedsit	£111	£183
1 bed	£135	£218
2 bed	£153	£254
3 bed	£170	£269
4 bed	£187	£289

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V). Origin Housing Limited is covered by the judgement on Places for People Group Limited.

C1 Consumer standards meets the consumer standards · Mar 2025

G1 Governance well governed · Jan 2026

V2 Financial viability financially viable but with risks to manage · Jan 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Origin Housing Limited tenants

No Origin Housing Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,024 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 63.6% worse than the sector median of 71.8%

Satisfied with repairs 70.7% worse than the sector median of 73.6%

Satisfied with time taken for repairs 69.5% about the sector median (69.5%)

Home is well maintained 67% worse than the sector median of 71.9%

Home is safe 73.9% worse than the sector median of 77.6%

Landlord listens and acts 59.1% worse than the sector median of 61.6%

Kept informed 69.1% worse than the sector median of 72.0%

Treated fairly and with respect 74.1% worse than the sector median of 77.9%

Satisfied with complaints handling 31.8% worse than the sector median of 35.5%

Communal areas clean and well maintained 59.9% worse than the sector median of 66.7%

Positive contribution to the neighbourhood 68.7% better than the sector median of 64.6%

Satisfied with handling of anti-social behaviour 63.6% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: originhousing.org.uk/about/performance/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.4% Gas safety checks completed about the sector median (100.0%)

98.2% Fire risk assessments completed worse than the sector median of 100.0%

99.9% Asbestos surveys completed about the sector median (100.0%)

100% Legionella risk assessments completed about the sector median (100.0%)

94.1% Lift safety checks completed worse than the sector median of 100.0%

0.9% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)

87.2% Non-emergency repairs done on time better than the sector median of 82.5%

89.6% Emergency repairs done on time worse than the sector median of 94.9%

88.6 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9

95.2% Stage 1 complaints answered on time better than the sector median of 89.9

19.3 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4

94.4% Stage 2 complaints answered on time better than the sector median of 88.9

35.1 Anti-social behaviour cases per 1,000 homes about the sector median (36.0%)

Repair targets: 28 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Origin Housing Limited had 45 complaint determinations. 60% of findings went against the landlord (sector average 60%).

60%maladministration rate
better than the sector average of 60%

156orders made

£38,298compensation ordered

You can search the Housing Ombudsman decisions archive for "Origin Housing Limited" to see published complaints about this landlord.

Swapping with a tenant of Origin Housing?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

Page last updated: 26 September 2026

Sources

Registration details: Regulator of Social Housing, register of providers of social housing.
Grades: Regulator of Social Housing, regulatory judgements and notices, published 28 January 2026.
Homes owned by council area and average rents: Regulator of Social Housing, Statistical Data Return 2024/25 (Open Government Licence).
Complaint performance: Housing Ombudsman, annual complaints review landlord tables 2025-26.
Tenant satisfaction, repairs, safety and complaints figures: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25, full data set. Sector medians are calculated across all landlords in that data set.