Origin Housing Limited
63.6% of Origin Housing tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Origin Housing tenants can swap homes with other social housing tenants through a mutual exchange, with Origin Housing's permission.
6,579 homes across 33 council areas, mostly in Camden, Enfield and Watford. Registered social landlord no. L0871. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Origin Housing Limited owns about 6,579 social homes across 33 council areas (2025/26).
The 10 areas with the most homes:
Our place guides in each council area: what it's like to live there.
- Camden2,457 Camden
- Enfield903 Enfield Town · Edmonton
- Watford625 Watford
- Harrow403 Harrow
- Brent363 Brent · Wembley
- Barnet361 Barnet · Colindale · Edgware · Hendon
- Stevenage315 Stevenage
- Islington243 Islington
- Richmond upon Thames147 Richmond upon Thames · Twickenham
- St Albans145 St Albans · Harpenden
All 33 council areas (23 more)
- Welwyn Hatfield92 Hatfield · Welwyn Garden City
- North Hertfordshire81 Hitchin · Letchworth · Royston
- Chelmsford81 Chelmsford · South Woodham Ferrers
- Three Rivers78 Chorleywood · Rickmansworth · Abbots Langley
- Hertsmere64 Borehamwood · Bushey · Potters Bar · Radlett
- East Hertfordshire63 Bishop's Stortford · Hertford · Ware
- Cambridge56 Cambridge
- Haringey43 Haringey · Tottenham
- Fareham15 Fareham · Portchester
- Westminster13 City of Westminster
- Hackney11 Hackney
- Tower Hamlets8 Tower Hamlets
- Lambeth2 Lambeth · Brixton · Streatham
- Wandsworth1 Wandsworth · Battersea
- Southwark1 Southwark · Peckham
- Brighton and Hove1 Brighton and Hove · Portslade-by-Sea · Rottingdean
- Redbridge1 Redbridge · Barkingside · Ilford
- Merton1 Merton · Mitcham · Morden · Wimbledon
- Kingston upon Thames1 Kingston upon Thames
- Castle Point1 Canvey Island · South Benfleet
- Hounslow1 Hounslow
- Ealing1 Ealing · Southall
- West Berkshire1 Newbury · Thatcham
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £115 | £191 |
| 1 bed | £139 | £225 |
| 2 bed | £158 | £265 |
| 3 bed | £175 | £283 |
| 4 bed | £192 | £301 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V). Origin Housing Limited is covered by the judgement on Places for People Group Limited.
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Origin Housing Limited tenants
No Origin Housing Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,024 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 276th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: originhousing.org.uk/about/performance/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 28 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Origin Housing Limited had 45 complaint determinations. 60% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 26 decisions about Origin Housing Limited in its searchable archive.
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Health and Safety (inc. building safety) (202336564)
Maladministration Oct 2025
Decision Case ID 202336564 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom flat on the ground floor wit
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Housing Association (202223894)
Maladministration Apr 2025
The complaint is about the resident\u2019s reports of not receiving window cleaning services from the landlord via service charges.\u00a0
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Estate Management (202320468)
Partial Maladministration Apr 2025
The resident\u2019s complaint is about the landlord's handling of: Reports about the quality of cleaning in the building. Repairs to the communal front door. Reports that the bin shed code was shared by contractors. A request for CCTV fo
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Financial (202304044)
Outside Jurisdiction Feb 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s request for a refund of a rent advance paid in June 2018.
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Old Property Condition categories (202321037)
Maladministration Jan 2025
The complaint is about the landlord\u2019s handling of repairs to the windows, front door, and damp and mould in the resident\u2019s property.
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Old Property Condition categories (202402576)
Partial Maladministration Jan 2025
The complaint is about the landlord\u2019s handling of: Outstanding repairs. Reports of damp and mould.
Source: the Housing Ombudsman decisions archive, checked 17 Oct 2026. To see every case, search the archive for "Origin Housing Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Origin Housing?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust