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Willow Tree Housing Partnership Limited

63.8% of Willow Tree Housing Partnership tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Willow Tree Housing Partnership tenants can swap homes with other social housing tenants through a mutual exchange, with Willow Tree Housing Partnership's permission.

1,475 homes across 13 council areas, mostly in Plymouth, Somerset and South Hams. Registered social landlord no. L2424. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Willow Tree Housing Partnership Limited owns about 1,475 social homes across 13 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 13 council areas (3 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£77£92
1 bed£94£122
2 bed£109£153
3 bed£122£181
4 bed£142£219

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Feb 2026
G2 Governance governed adequately, some improvements needed · Feb 2026
V2 Financial viability financially viable but with risks to manage · Feb 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Willow Tree Housing Partnership Limited tenants

No Willow Tree Housing Partnership Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 369 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 274th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 63.8% worse than the sector median of 71.8%
Satisfied with repairs 57.3% worse than the sector median of 73.6%
Satisfied with time taken for repairs 56.4% worse than the sector median of 69.5%
Home is well maintained 59.3% worse than the sector median of 71.9%
Home is safe 74% worse than the sector median of 77.6%
Landlord listens and acts 53.6% worse than the sector median of 61.6%
Kept informed 68.5% worse than the sector median of 72.0%
Treated fairly and with respect 74.2% worse than the sector median of 77.9%
Satisfied with complaints handling 25.8% worse than the sector median of 35.5%
Communal areas clean and well maintained 66.3% about the sector median (66.7%)
Positive contribution to the neighbourhood 56.1% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 56.5% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: willowtreehousing.org.uk/our-performance/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
98.3% Fire risk assessments completed worse than the sector median of 100.0%
92.9% Asbestos surveys completed worse than the sector median of 100.0%
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0.8% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
81% Non-emergency repairs done on time worse than the sector median of 82.5%
87.1% Emergency repairs done on time worse than the sector median of 94.9%
60.8 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
97.6% Stage 1 complaints answered on time better than the sector median of 89.9
9.4 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
100% Stage 2 complaints answered on time better than the sector median of 88.9
22.9 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 20 24

Housing Ombudsman decisions

No published Housing Ombudsman decisions were found for Willow Tree Housing Partnership Limited when we checked on 12 Oct 2026. You can search the decisions archive for "Willow Tree Housing Partnership Limited" yourself.

Swapping with a tenant of Willow Tree Housing Partnership?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

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