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Regenda Limited

76.6% of Regenda tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Regenda tenants can swap homes with other social housing tenants through a mutual exchange, with Regenda's permission.

11,306 homes across 24 council areas, mostly in Wyre, Wirral and Oldham. Registered social landlord no. 4653. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Regenda Limited owns about 11,306 social homes across 24 council areas (2025/26).

The 10 areas with the most homes:

Our place guides in each council area: what it's like to live there.

All 24 council areas (14 more)

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£80£95
1 bed£92£110
2 bed£104£131
3 bed£115£149
4 bed£127£173

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C1 Consumer standards meets the consumer standards · May 2026
G1 Governance well governed · May 2026
V2 Financial viability financially viable but with risks to manage · May 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Regenda Limited tenants

No Regenda Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 990 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 123rd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 76.6% better than the sector median of 71.8%
Satisfied with repairs 78.1% better than the sector median of 73.6%
Satisfied with time taken for repairs 73.2% better than the sector median of 69.5%
Home is well maintained 76.8% better than the sector median of 71.9%
Home is safe 84.1% better than the sector median of 77.6%
Landlord listens and acts 70.5% better than the sector median of 61.6%
Kept informed 73% better than the sector median of 72.0%
Treated fairly and with respect 80% better than the sector median of 77.9%
Satisfied with complaints handling 43% better than the sector median of 35.5%
Communal areas clean and well maintained 74.2% better than the sector median of 66.7%
Positive contribution to the neighbourhood 65.6% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 70.4% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: regenda.org.uk/tenant-satisfaction-measures.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
92.5% Non-emergency repairs done on time better than the sector median of 82.5%
99.2% Emergency repairs done on time better than the sector median of 94.9%
56 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
96.6% Stage 1 complaints answered on time better than the sector median of 89.9
10.7 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
91.5% Stage 2 complaints answered on time better than the sector median of 88.9
16.4 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 60 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Regenda Limited had 9 complaint determinations. 52% of findings went against the landlord (sector average 60%).

52%maladministration rate
better than the sector average of 60%
23orders made
£15,400compensation ordered

The Housing Ombudsman has published 27 decisions about Regenda Limited in its searchable archive.

4maladministration
10partial maladministration
5no maladministration
  • ASB/Abuse/Nuisance (202345799) No Maladministration May 2026

    Decision Case ID 202345799 Decision type Investigation Landlord Regenda Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 May 2026 Background In July 2023 the resident reported antisocial behaviour (ASB) by her nei

  • Housing Association (202402148) No Maladministration Feb 2026

      Decision Case ID 202402148 Decision type Investigation Landlord Regenda Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident and her husband have a joint tenancy with the landlo

  • ASB/Abuse/Nuisance (202513252) Maladministration Jan 2026

    Decision Case ID 202513252 Decision type Investigation Landlord Regenda Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The property is a flat in a sheltered housing scheme that has an ons

  • Housing Association (202508752) Partial Maladministration Jan 2026

      Decision Case ID 202508752 Decision type Investigation Landlord Regenda Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 (re-issued) Background The resident is deaf and has health issues. The resid

  • Housing Association (202405086) No Maladministration Dec 2025

      Decision Case ID 202405086 Decision type Investigation Landlord Regenda Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 December 2025 Background The landlord sent a letter to the resident on 20 February 2024 o

  • Housing Association (202422719) Partial Maladministration Jul 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of antisocial behaviour (ASB). Reports of window repairs. Formal complaints.

Source: the Housing Ombudsman decisions archive, checked 16 Oct 2026. To see every case, search the archive for "Regenda Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Regenda?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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